Park Information Officer

Job Information

• Job Title:
  
  Park Information Officer
• Job Requisition
• Ministry:
  Forestry and Parks
• Location:
  
  South Region – Cypress Hills, Lethbridge District, Pincher Creek District, Writing-on Stone
• Full or Part-Time:
  Full-Time or Part-Time
• Hours of Work:
  Up to 40 hours per week
• Permanent/Temporary:
  Wage
• Scope:
  Open Competition
• Closing Date:
  Open Until Suitable Candidate Found
• Classification:
  Administrative Support 2 (AS2)
• Salary:
  Administrative Support 2 (AS2) based on 40 hours per week $23.79 - $26.76 per hour

In addition to regular wages, regular Wage employees receive 11.6% in lieu of benefits and vacation leave:

• 5.6 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:

• $3.25 per hour for weekends and holidays
• $2.75 per hour for evenings

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information about the Ministry of Forestry and Parks, visit our website at:

For more information on Park locations, visit:

Southern Alberta is looking to recruit the following for the 2026 summer season:

• 16-18 Information Officers (AS2) for Cypress Hills, Beauvais Lake, Chain Lakes, Park Lake, Police Outpost and Writing-on-Stone/ Áísínai’pi Provincial Parks.

• Provide exceptional customer service as the first point of contact for visitors. Greet and welcome them in a friendly, approachable, inclusive and professional manner.
• Maintain and improve knowledge to provide accurate, concise and relevant information, whether in-person, by telephone or via email, on recreational activities, park facilities, services, park programs, public safety issues, tourism and travel opportunities, directives, policies and regulations.
• Receive, respond and manage all customer service issues, concerns, complaints, emergencies, and other feedback professionally and appropriately; escalating these to other departments, such as park rangers, caretaking, maintenance, visitor engagement, visitor services, or your supervisor, as required.
• Assist and work closely with other departments as required to ensure operational and visitor needs are met; e.g. assist maintenance/caretaking for light shower building cleaning or light campsite garbage removal; assist visitor engagement with program set‑up and teardown.
• Identify and report any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to your supervisor.
• As directed by the Supervisor, assist in the distribution of information-based communications such as posters, brochures, maps and program advertisements.
• Record and report statistics as directed by your supervisor.
• Become a Park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to provide the public with current information.
• Record and report necessary safety, compliance, accident, or wildlife occurrences.
• Complete all required online, in-person, and on-the-job training.
• Complete all required Occupational Health and Safety inspections.
• Complete personal performance agreements.

• Complete business operation tasks on foot at various campgrounds, or at a camp store, booth or Visitor Centre.
• Utilize all functions of the  system to register campers or program participants, complete check‑in and check‑out, process campsites registration changes, and process payments or refunds.
• Use ASPIRA software to operate cash register and point of sale machine for retail sales of products and services, which may include firewood, ice, concession items, ice cream, souvenirs, and rentals.
• Ensure…