Volunteer, Customer Service​/HelpDesk

Marmot Basin, 1 Marmot Road, Jasper, Alberta, Canada

Posted Thursday, November 13, 2025 at 9:00 AM

Volunteer Opportunities – Snow Host & Parking Ambassador

Summary
Marmot Basin is seeking enthusiastic volunteers to join our team for the upcoming season! We have two exciting roles available:
Snow Host and Parking Ambassador
. This is a volunteer position with a commitment of 20 workdays
, in exchange for a staff season pass with benefits
. Volunteers will be on a permanent probation period for the duration of their work commitment.

Core Competencies (for both roles)

• Experience in the customer service industry
• Excellent interpersonal and communication skills
• Capable of working outside, including in severe weather conditions
• Ski industry experience or any training in dealing with the general public

Snow Host

Snow Hosts are part of the Guest Services team and serve as the first point of contact for guests. You will primarily assist in the mezzanine area outside the ticket windows and near the Rental Shop, Snow School Desk, and Group Sales. Your role is to provide information, guidance, and assistance to ensure a positive guest experience.

Key Duties:

• Welcome guests and provide information about mountain operations, facilities, schedules, events, and conditions
• Ensure a smooth and orderly flow of walking traffic in the mezzanine area
• Anticipate and resolve guest needs
• Identify and report safety concerns for staff and guests
• Adhere to company policies, including the Employee Handbook, Harassment Policy, and Privacy Policy

Parking Ambassador

Parking Ambassadors work with the Transportation team to maintain efficient traffic flow and parking in and around the Caribou Chalet, including the 15-minute drop-off area. You will assist guests by providing direction and support to ensure a smooth arrival and departure experience.

Key Duties:

• Ensure orderly flow of vehicles entering and leaving the ski area
• Ensure vehicles are parked efficiently and safely in all designated areas
• Provide information and direction to guests from a customer service perspective
• Identify and report safety concerns and vehicle incidents to the Transportation Supervisor/Assistant Supervisor
• Adhere to company policies, including the Employee Handbook, Transportation Training Manual, Harassment Policy, and Privacy Policy

Details:

• Compensation: Staff season pass with benefits