Sunwapta Falls Rocky Mountain Lodge Front Desk Agent

Sunwapta Falls Rocky Mountain Lodge Front Desk Agent

Jasper, AB – Full‑time. MOVE TO THE INCREDIBLE ROCKIES THIS SUMMER! Everyone has the Canadian Rockies on their bucket list. This is your chance to move to Jasper National Park this summer where you will learn, earn, explore amazing places with awesome new friends and save money for your next adventure in the fall.

Sunwapta is a semi‑remote mountain lodge located 53 km south of downtown Jasper. All 45 of our staff live on property in inexpensive staff housing, creating an unparalleled sense of family. The lodge features both cabin and lodge‑style accommodations catering to mid‑upper‑end clientele. We have won consumer rating awards from both Trip Advisor and  The restaurant has won Trip Advisor’s Certificate of Excellence for many years.

We are open from May to October—perfect for exploring the Rockies, learning new skills, banking some money and being ready for fall.

General Characteristics – What do we really do on the desk? We help people create some of the best memories they’ll ever have. We help them connect with nature, with the loved ones they’re with, and to feel so welcomed and cared for that they won’t even believe it. To accomplish this we live the mission statement:
We strive to provide everyone with the best experience possible
. This is not only about what we say and how we say it, but also about what we do and how we do it. We even approach all of our more administrative routine duties like data entry and filing in various reports with absolute diligence because we understand it’s necessary for smooth operations.

Specific Accountabilities

• Sales & Service – Always striving to use the Mission Statement in all points of contact. Promoting the Sunwapta image and specialized service to all visitors. Building strong rapport with guests, tour operators, business partners and contractors. Going the extra mile each and every time. Always giving full attention to guest in front of you or on phone, answering quickly with friendliness.
  
  Understanding that sales is really secondary to service. Service leads to sales.
• Administrative – Familiarity with Microsoft Programs such as Word and Excel. Familiarity with Apple Mail or Outlook or both. Comfortable learning new software and navigating online. Knowledge of fax, photocopier, computer etc. Operations: entering new reservations. Proper execution of check‑ins and check‑outs, balancing folios. Complete accuracy in cashing‑out procedures. Activity bookings, making reservations, itinerary planning. Various paperwork required for communicating with Housekeeping, Maintenance, Bookkeeping, Restaurant and Gift Store.
• Communications – Positive, upbeat, solutions oriented. Phone, email, IM, radio, forms and documents are all used for methods of communication. Clear, effective and transparent communication with Front Desk Team is imperative. Daily communication occurs with employees and managers of every other department. Daily communication with guests, industry partners, suppliers and contractors.

Apply today and let’s see if we are a match.