Administrative Support II Continuing

Position: Administrative Support II - Full-Time (Continuing)

Position Details

Housing Services is seeking an experienced, detail‑oriented, and student‑focused administrative professional to join our team as a Administrative Support II. Reporting to the Associate Director, Administration & Operations – Housing Services, this position plays a vital role in supporting the daily operations of a busy Housing Office that serves more than 1,000 residents across multiple on‑campus housing communities.

As a key first point of contact for students, families, and campus partners, this role contributes directly to a positive and efficient student housing experience. The Administrative Support II is responsible for maintaining accurate student housing records, supporting the full housing application and assignment cycle, coordinating essential administrative workflows, and ensuring consistent, high‑quality service delivery. Because these responsibilities influence everything from application processing to check‑ins and move‑outs, exceptional attention to detail is absolutely essential.

Accuracy in data entry, documentation, and communication is critical to the success of this role.

The successful candidate will demonstrate strong organizational and time‑management skills, sound judgment, and the ability to handle sensitive information with discretion. They will thrive in a fast‑paced, collaborative team environment while also working independently to meet deadlines, solve problems proactively, and support continuous improvement within Housing Services.

This role offers an opportunity to make a meaningful impact on student success and contribute to a welcoming, well‑managed residential community.



Key Responsibilities
In this role you will:

Maintain and update the Student Housing Information System (Star Rez).

Compile and track statistical data related to student housing applications.

Manage key card inventory and oversee related documentation.

Organize and prepare check-in and check-out materials for students.

Create maintenance work orders and ensure follow‑up where required.

Draft, compose, and distribute correspondence and documentation.

Process fee postings, security deposit refunds, and move‑out inspection reports.

Apply payments through the Banner Financial System.

Liaise professionally with various University departments.

Support core housing functions including room offers, assignments, data entry, dining plan management and cash handling.

This position requires exceptional attention to detail, strong communication skills, and a commitment to supporting a welcoming and student‑centered environment. Position Qualifications The ideal candidate will have:

A relevant Post Secondary Degree or College Diploma and at least two years of related experience, or an equivalent combination of education and experience.

Demonstrated computer proficiency and strong organizational skills.

The ability to exercise independent judgment while working collaboratively within a team.

Experience providing a high level of customer service to students, clients, and the public.

Strong interpersonal skills to build effective working relationships across the University community.

Experience with Banner, Microsoft Office, Star Rez, Genetec and web content management (considered an asset).

Starting Salary Range (at 1.0 FTE) $3,741.00 - $4,163.00 monthly Full Salary Range (at 1.0 FTE) $3,741.00 - $4,584.00 monthly (AUPE - Grade
7)