Community Care Team Manager

Herts at Home - Care Team Manager for Homecare and Enablement Services

Working Hours: 40 hours per week

An exciting opportunity has arisen within Herts at Home as we expand our community team in North Hertfordshire. We are now recruiting two new Care Team Managers to help lead and support our dedicated care professionals in delivering exceptional service across the region.

We are looking for a compassionate and caring leader who shares our values and is committed to delivering high-quality, person-centred care.

Herts at Home is a wholly owned local authority trading company, proudly serving communities across North Hertfordshire. We provide a wide range of personalised care services to adults in their own homes, helping individuals live independently with dignity and support.

As a Hertfordshire-based care provider, we understand the unique needs of our local community. Our local authority ownership ensures high standards, transparency, and accountability in everything we do.

We operate as a commercial organisation with ambitious plans for growth, investing in our people and technology to deliver better outcomes for those we support. Whether it's through innovative care solutions or tailored support plans, our mission is to make a meaningful difference in the lives of those we serve.

• A fantastic opportunity to be an integral part of the management team, overseeing the Community team comprising experienced care‑coordinators and care‑quality supervisors.
• Access to extensive free training and support from the Senior Leadership Team.
• Access to Herts Rewards scheme offering a range of discounts (supermarkets, fashion retailers, dining out).
• Employee assistance and wellbeing programme.
• Refer a friend scheme offering a £100 voucher.
• Access to Blue Light Card.
• Company laptop and work phone provided.
• Employer pension contribution of 3 %.

• Provide effective leadership, supervision, and support to staff, fostering a positive, inclusive, and person‑centred team culture.
• Operationally manage the front‑line care teams to achieve performance targets for care quality, service delivery, and capacity maximisation.
• Support recruitment, induction, and retention of staff in line with organisational policies.
• Ensure new staff are supported and inducted in line with the Herts at Home onboarding processes.
• Manage continuous development of employees through probation, supervision, and appraisals.
• Conduct monthly team meetings to update on team performance, policy changes, company news and developments.
• Ensure the safe and effective delivery of care to all service users, consistently upholding internal quality standards and those set by the Care Quality Commission (CQC).
• Champion a culture of safety, accountability, and continuous improvement.
• Liaise with families, external professionals and stakeholders to ensure coordinated care and support.
• Ensure compliance with CQC regulations and legislation; ensure staff understand and implement good practices.
• Identify training needs and support staff in accessing relevant learning opportunities, promoting continuous professional development.
• Manage and monitor the team’s financial budget and expenses, ensuring responsible use of resources to support high‑quality, person‑centred care.
• Manage concerns, compliments and complaints, including following safeguarding processes.
• Participate in the on‑call rota, providing support and guidance across the service during evenings, weekends and bank holidays.
• Demonstrate experience in managing HR‑related cases, including investigations into grievances and disciplinaries.
• Lead on completion of internal audits and ensure ongoing compliance with regulatory standards, including preparation for CQC inspections.
• Responsible for completing and reviewing KPIs on a regular basis to monitor performance, identify areas for improvement and ensure service delivery standards are met.

• Compassionate and caring with a genuine passion for supporting individuals.
• Inclusive, promoting equality and celebrating diversity.
• Person‑centred, ensuring care is tailored to each individual's preferences and goals.
• Respectful, fostering a…