Service Manager

Service Manager

Join to apply for the Service Manager role at Norton Way Motors Ltd

Hours
: 45 hours per week – Monday to Friday

Established in 1989, Norton Way Group has a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years. Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo).

We've cultivated a culture of innovation, service, and dedication to our customers.

As a multi‑franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, and Peugeot.

• Oversee and lead the service team, ensuring exceptional customer service at all times
• Provide valuable support and direction to our team of technicians, parts and service advisors
• Assist in the delivery of full aftersales service to our customers
• Maximise sales and profitability for the department

• Previous experience working as a Senior Service Advisor / Service Manager
• A clear understanding of the roles expectations
• Exceptional interpersonal skills, outstanding communication both in person and on the telephone
• Dedication and commitment to supporting team members
• A full manual driving licence
• PC literate including MS Office

Norton Way Group has once again achieved Great Place to Work Certification in 2024. We have achieved this award for the third consecutive year in a row.

In May 2025, we were also recognised for being one of the UK’s Best Workplaces for Development.

In October 2024, we were awarded the respected Auto Trader New Car Retailer of the Year.

In September 2024, we were presented with the UK’s Best Workplace in Retail, Hospitality & Leisure 2024 certificate.

In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.

Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.

Our benefits package includes 32 days annual leave (including bank holidays), Annual leave purchase scheme, Family‑friendly benefits including Life Assurance, Enhanced maternity, paternity & adoption packages, Reduced rates on vehicle purchases & maintenance, Long service awards, Employee Assistance Programme, Staff referral bonus, Access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.

Mid‑Senior level

Full‑time

Management and Engineering

Motor Vehicle Manufacturing

-225 937