Customer Service Advisor

Customer Service Advisor

Letchworth Garden City | £13.64 per hour | Mon to Fri 9 to 5

This is a customer facing role within a council setting. You will support residents with enquiries across a range of services. The role involves communication by phone and email with a focus on resolving issues quickly and professionally. People with experience in customer support call centre advisor roles, administrator, receptionist or front of house positions often do well here.

• Handle incoming calls and emails from residents
• Record and update information accurately
• Provide clear advice and signpost to services or teams
• Resolve basic queries during first contact where possible
• Escalate more complex matters to senior colleagues
• Work closely with internal departments to follow up cases
• Maintain a friendly, patient and professional approach

The ideal person enjoys helping others and is comfortable dealing with different types of enquiries. You should be confident with basic computer systems and happy working in a structured environment. Previous experience in customer service, office support or admin roles such as contact centre support worker or service coordinator is helpful but not essential.

This suits someone who communicates clearly and enjoys problem solving. It may appeal to people from retail, hospitality, reception or call handling backgrounds who want regular weekday hours. It can also suit graduates or career changers looking for experience within a public sector environment.

You will work stable weekday hours with no evenings or weekends. You will gain valuable experience in a council environment supporting local residents. Training is provided and there is the chance to build skills that are valued in customer service, admin and public sector roles.

If this sounds like a good fit please apply with your CV. Interviews will be arranged promptly.