Customer Support Coordinator

Overview

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions.

In the UK, we offer and training opportunities, as well career progression and support over 330 employees within the UK and Ireland.

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM systems or similar?

We are looking for a Customer Support Coordinator to join our team on a fixed term basis, based in our NEW UK Office within the Spirella Building in Letchworth, Herts. This is Initially for 6 months to cover maternity leave.

A job that matters :
Your Tasks

Our Customer Support Coordinators ensure that our clients get the right products on time and every time, helping the customer with different product options and making sure that we maintain or excellent reputation within the construction industry. Your main responsibilities are to focus and deliver sales support to a range of customers who are looking to use dormakaba products and systems in their own projects.

You would be talking directly with our customers and taking orders via email, checking the details and specifications against the requirements.

But this is not just a job processing orders…

We are looking for a responsible person who can take ownership of customer issues, collaborating with colleagues on queries, returns and various other items relating to customer service. As well as this you would be an internal support for our field based sales  time you will become a dormakaba product expert, keeping up to date on new developments and new products as they are released to the industry.

Experience that matters :
Your Skills

• 2+ years of work experience in a similar customer service environment
• Demonstrate the ability to understand products, and their life cycle
• Knowledge of SAP desirable, previous experience of a CRM system essential
• Have strong communication and organisation skills
• High level of self-motivation

A workplace that matters :
Our offering

• 25 Days Annual Leave + Bank Holidays
• Hlybrid working (up to 2 days per week after training)
• Holiday Purchase Scheme (buy up to 5 additional days across 12 months)
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App inc. Digital GP Service
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Access to Linked In Learning
• Employee Discounts scheme

Town Centre location with free parking and easy walking distance from Letchworth Rail Station

Location:

Letchworth, North Herts