Customer Service Executive

Customer Service Executive

Location: Letchworth, Hertfordshire
Contract: Temporary (approx. 6 months)
Hours: Full-time, 37 hours per week
Pay: £13.75 per hour

SRM Recruitment are delighted to be working with a growing organisation seeking a Customer Service Executive to join their busy team. This is a fantastic opportunity for someone who enjoys helping people and thrives in a fast-paced environment.

You’ll be the first point of contact for customers, handling enquiries via phone, email, live chat, and face-to-face. The role involves resolving queries quickly and professionally, providing accurate information, and ensuring every customer receives a positive experience.

• Act as the first point of contact for customer enquiries.
• Handle calls, emails, live chat, and occasional letters.
• Provide clear and accurate information on services.
• Log service requests and update records on the CRM system.
• Assist customers in person at the reception area.
• Support customers with digital tools and online services.
• Maintain confidentiality and adhere to GDPR guidelines.

• Previous experience in a busy customer service environment (contact centre or reception).
• Strong communication and listening skills.
• Ability to multi-task and work calmly under pressure.
• Good IT skills, including Microsoft Office and CRM systems.
• A positive, helpful attitude and willingness to learn.

• £13.75 per hour
• Full-time, Monday to Friday (no weekends)
• Supportive team environment
• Opportunity to make a real difference to customers

Job Type: Temporary (approx. 6 months)
Start Date: ASAP

This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office.

If you are interested in this role or looking for something similar, please contact our Senior Consultant Lizzie Burgess directly for a confidential discussion.

Our Welwyn Garden City team specialise in permanent, temporary & contract recruitment in Accountancy & Finance, Human Resources, Marketing & Creative, Office Support and Procurement & Supply Chain.