Dispensary Retail Associate - Leominster

Dispensary Retail Associate - Leominster

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Position Title: Dispensary Retail Associate Position Location: Leominster Position Type: On‑Site
Position

Schedule:

Open availability Employment Status: Full‑Time Department: Retail
Compensation: $18.00 per hour

Position Summary: As a Dispensary Retail Associate for our 130 Pioneer Dr. Leominster, MA location, you'll have the opportunity to learn and engage in the entire workflow of the dispensary day to day. Utilizing strong team dynamics, everyone learns all positions within retail, to create a versatile, and flexible workforce able to adapt to any situation. This unique approach further fosters a team-oriented atmosphere going beyond the typical retail experience.

You will report to the Leominster retail leadership team. In this role you'll provide personalized and compassionate service to our adult use customers. Ideally you will leverage prior and trained cannabis knowledge in conjunction with knowledge of state regulations to guide appropriate product selection. You'll also support our fulfillment operations to ensure dispensary efficiency and compliance with company policies and the state regulations.

We're looking for someone who is passionate about cannabis products, possesses strong customer service and consultancy skills, and thrives in a fast‑paced retail environment.

• Greet and assist adult use customers with product selection, answering any questions they may have about strains, cannabinoids, terpenes, dosage, and consumption methods.
• Offer tailored product recommendations for adult use customers based on their buying behavior and preferences to drive brand satisfaction and meet sales metrics.
• Ensures all customer or patient complaints and concerns are resolved quickly and professionally or escalated to a Manager on Duty, when necessary.
• Accurately process and dispense products to customers utilizing point of sale (POS) system and inventory tracking systems in compliance with company policies and state regulations.
• Partner with retail leadership to ensure product menu and website reflects accurate testing and pricing information as well as report any sales audit discrepancies.
• Assist with inventory operations including cannabis product labeling, restocking, receiving, and sending shipments to and from dispensary in accordance with state regulations.
• Ensure compliance with state regulations and company policies, including checking identification and verifying customers’ or patients’ eligibility for adult use cannabis products.
• Accurately process transactions through the point of sale (POS) system and necessary state portals, maintaining cash handling accuracy, and following all cash handling procedures.
• Adapts to sales volume changes by engaging in continuous learning and sanitization or cleaning of the dispensary, when not prioritizing customer or patient transactions.
• Attend and participate in training sessions and staff meetings to stay informed about new products, promotions, programs, SOPs, and company policies as well as expand their knowledge through cannabis education.
• Actively contribute to a positive team environment by communicating effectively with co‑workers and management and assisting with other department operations including dispensary opening and closing as needed.

• Prior cannabis industry experience
• Prior POS system experience
• Strong attention to detail
• Excellent customer service and communication skills

• High School Diploma or GED required
• Open availability required for scheduling
• Must be at least 21 years of age and be legally eligible to work in the United States
• Must pass a comprehensive background check annually to ensure compliance within Cannabis Control Commission and Revolutionary Clinics set regulations
• 1+ years of retail experience

Employees may be required to bend, squat, kneel, crouch, climb, crawl, complete repetitive hand movements, and/or walk intermittently throughout the day. Employees may also be exposed to company approved chemicals for…