Information and Referral Specialist - Part Time

Overview

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect. The values of ASNCM are the foundation of our culture:
Collaboration, Compassion, Consumer-Centric, Empowerment, and Integrity.

Collaboration – we communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families.

Compassion – we work with “heart” to be kind, caring and willing to help our consumers in their journey.

Consumer-Centric - we are committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts.

Empowerment - we strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect.

Integrity – we adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our consumers place in us.

Responding to requests for information and making appropriate referrals to agency and community resources. This may include mailing informational brochures and program materials to callers. When appropriate, a follow-up call will be made within ten (10) business days to ensure that the caller’s needs were met. The I&R Specialist shall identify gaps in services and resources, document such, and bring this to the attention of management.

Applicant must possess a high school diploma or preferably a degree in a social service related field with a minimum of one year’s experience in a social service setting. A broad knowledge of community resources, experience working with the elderly population, computer literacy, and clear communication skills are essential.

A valid driver’s license and a legally insured and registered motor vehicle are required. A copy of current license and registration will be on file in the personnel record.

Scheduled

Hours:

Monday, Wednesday & Friday from 9 am - 5 pm.

ESSENTIAL FUNCTIONS:

• Visual, speaking, auditory and mobile capacity necessary.
• Capacity to see computer screen, read written material, and drive a car.
• Capacity to hear and speak on the telephone.
• Capacity to communicate verbally with consumers, caregivers, supervisors and managers.
• Capacity to climb stairs.
• Ability to sit or stand for extended periods of time.
• Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.
• Occasional bending, squatting, and twisting to perform work functions.
• Occasional capacity to lift up to 25 pounds.

• Capacity to deal rationally and calmly with varying personalities.
• Capacity to work well in fast paced, rapidly changing environment.

• Must be able to tolerate by-products of office machine operation.
• Must be able to tolerate heat and cold of seasonal changes and indoor temperatures.

Equal Opportunity statement: ASNCM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.