Operations Support Manager - General Practice

Operations Support Manager - General Practice

* Taurus Healthcare are advertising this position on behalf of Ryeland Surgery*

The Operations Support Manager plays a keyrole in ensuring the smooth running of the Practice. Working with the Operations Manager and nonclinical teams, the role supports effective health& safety, information governance, administrative processes and supportfunctions. It contributes to a positive, patient focused culture by resolving operational issues efficiently and supporting compliance and audit activity.

You will act as a point of support for staff and patients, promoting aprofessional environment. The role requires confidentiality, attention todetail and strong crossteam collaboration.

You will be:

organised, patient focused, astrong communicator, calm under pressure, analytical, IT literate, adaptable and aligned with our values. Healthcare experience isnt essential, wewelcome applicants from all sectors.

Please submit a CV and covering letter outlining how you meet the essential requirements of the role.

Hours:

30 hours over 4 days
-Monday, Tuesday. Wednesday and Friday or 5 days
-Monday to Friday.

Location:

Ryeland Surgery, Leominster HR6 8HD

* Closing Date for this vacancy is Sunday 8th February 2026*

* First round interviews will be held on Thursday 19th February 2026*

* This advert may close early if there is a high number of applications*

• a. To offer IG guidance to the wider team and contribute to the annual Data Protection Toolkit submission. Support in the writing of all IT related policies and protocols and user guides.
• b. Ensure staff adhere to practice policies regarding IT security and ensure conformance to information governance. Liaise with the Data Protection Officer as required.
• c. Ensure compliance with essential health& safety checks, risk assessments and reporting. Undertake risk assessments and mandatory training as required.
• d. Maintain compliance-related records on Practice Index including health and safety checks and policy acknowledgements. Monitor deadlines/follow-up actions relating to compliance tasks and audits. Help prepare documentation and reports for audits.
• e. Administration support to other non-clinical teams in times of absence or high workload including patient registrations,data entry, reception and call taking.
• f. Line management of Admin Team and Practice Support Assistant

Taurus Healthcare Ltd is advertising this position on behalf of Ryeland Surgery. This means that Ryeland Surgeryis the employing organisation and will make the final decision on appointing candidates.

Taurus Healthcare Ltd, on behalf of Ryeland Surgery will collate all relevant information for the purpose of the recruitment and pre-employment check process.

This information will thenbe securely transferred to Ryeland Surgery.

We are a warm, forward-thinking NHS General Practice dedicated to providing high-quality, compassionate care to our local community. Our committed team of clinicians and administrative staff work collaboratively to put patients at the heart of everything we do, and we continually seek to improve and innovate the way we deliver care.

• a. To offer IG guidance to the wider team and contribute to the annual Data Protection Toolkit submission. Support in the writing of all IT related policies and protocols and user guides.
• b. Ensure staff adhere to practice policies regarding IT security and ensure conformance to information governance. Liaise with the Data Protection Officer as required.
• c. Ensure compliance with essential health & safety checks, risk assessments and reporting. Ensure all staff are aware of the management of the premises,including health and safety aspects and undertake risk assessments and mandatory training as required. Liaise with external H&S consultant as required.
• d. Monitor and disseminate information on safety alerts and other pertinent information.
• e. Maintain compliance-related records on Practice Index including health and safety checks and policy acknowledgements.
  
  Monitor deadlines/follow-up actions relating to compliance tasks and audits.
  
  Help prepare documentation and reports for internal/external audits.
• f. Administration support to other non-clinical teams in times of absence or high workload including patient registrations,data entry, reception and call taking including telephone queue busting.
• g. To offer IG guidance to the wider team and contribute to the annual Data Protection Toolkit submission
• h. To ensure compliance with essential health& safety checks, risk assessments and reporting
• i. Line management of Admin Team and Practice Support Assistant
• j. Oversee the maintenance of all equipment and associated compliance
• k. Hold weekly hassle huddle meetings with allnon-clinical teams and act as a point of escalation for operational queries
• l. Any additional administration assistance required by the Operations Manager
• m. To be a trained Fire Warden
• n. To be a trained Mental Health First Aider
• o. Maintain a clean, tidy, effective working…