Operations Manager

Position Summary

Operations Manager is a key member of the Store Management team at CVS Health
. Under the supervision of the Store Manager, the Operations Manager drives store execution and performance, builds consumer loyalty through excellent customer service, and leads a highly engaged store team with strong leadership and initiative.

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership and culture promotion

Management:

• Lead and work effectively with store crews
• Supervise, assign, and direct crew activities
• Communicate information to crew and supervisors in an open and timely manner
• Support the Store Manager with action plans for operational and service improvement

Customer Service:

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills, and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full‑time flexible schedule, including early morning, overnight, weekend shifts, overtime, and urgent response to store issues

• Experience as a retail manager or supervisor

High School Diploma or Equivalent (Preferred but Not Required)

40 hours per week

Full time

$20.00 - $34.00 per hour (Base hourly rate or full‑time salary; actual offer varies by experience, education, geography, and other factors)

• Affordable medical plan options, 401(k) plan with company matching, and employee stock purchase plan
• No‑cost programs for wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching
• Benefit solutions that address the different needs and preferences of employees, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits (depending on eligibility)

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitals and Health Care