Patient Services Representative

Overview

Job Summary Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service.

• Minimum Education:
  
  High school diploma or equivalent
• Required
• Required Skills:
  
  Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Certifications:
  
  BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Preferred

• Minimum
  
  Work Experience:
  
  2 years Medical Office experience
• Preferred Experience with Medical Referrals

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Collects appropriate co-pays and communicates any financial liability to the patient.
• Organizes and sets up appointments for some of the providers as needed.
• Follows up on special function needs.
• Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.

Performs other duties as assigned.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people.

We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.