Certified Medical Assistant; CMA

Lenoir, North Carolina
• Caldwell County

Westlife Wellness (WLW) is actively seeking a Certified Medical Assistant (CMA) to strengthen our team. As a crucial member of our healthcare team, the CMA will play a key role in supporting providers within the patient-centered medical home by executing essential clinical responsibilities under the guidance of a Medical Provider.

JOB DESCRIPTION: Certified Medical Assistant (CMA)

The CMA will serve as the organization’s floater/lab coordinator. The floater/lab coordinator is responsible for ensuring an efficient workflow for daily rooming processes and laboratory functions across our clinics. This role requires strong collaboration with the Director of Nursing, Healthcare Providers, Quality Team, Administrative Staff, and other personnel to deliver exceptional primary health care to all patients. We are committed to upholding the philosophy of our clinic and the principles of the Patient-Centered Medical Home (PCMH), and the CMA floater/lab coordinator will be instrumental in achieving this goal.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited):

CLINICAL:
Support the licensed healthcare provider by delivering direct and indirect patient care in the role of a CMA.
Communicates effectively oral, written, and non-verbal.
Is responsible for maintaining an effective and efficient workflow.
Assists the team with the rooming process.
Assists healthcare providers with office procedures.
Is responsible for updating the electronic medical record.
Assist with phone triage as assigned to expedite timely turnaround times.
Assist with completing prior authorizations.
Assists with monitoring, ordering, and maintaining clinical supplies.
Is responsible for monitoring supplies for expiration dates.
Is accountable for disposing expired items per agency protocol.
Is responsible for cleaning and disinfecting medical equipment and patient-use areas after each patient use and as needed.
Is responsible for maintaining a clean, decluttered work environment in the clinical areas.
Is accountable for fostering and maintaining a positive work environment.
Participates in the daily huddle.
Assist with and perform other tasks as assigned.

LABORATORY:
Is responsible for facilitating laboratory duties and responsibilities for a CLIA-Waived laboratory.
Performs venipunctures as ordered by the provider and prepares specimens for send out.
Ensures specimens are ready for pick up at the designated time.
Assist with maintenance of CLIA-Waived equipment.
Is accountable for completing controls for CLIA-Waived testing as required by the state.
Is accountable for maintaining sufficient inventory.
Is responsible for monitoring supplies for expiration dates.
Is accountable for disposing expired items per agency protocol.
Is responsible for tracking outgoing specimens (lab, pap, and derm) to ensure specimens are received and resulted.
Assist in rescheduling no-show and cancellation appointments.
Complete sterilizer weekly and monthly maintenance.
Clean and disinfect surgical instruments and prepare for sterilization.
Assist in sterilizing surgical instruments.
Is responsible for participating in the daily huddle.
Assist with and perform other tasks as assigned.

MEDICAL RECORDS:
Accurately document in the Electronic Medical Record (EMR).
Access patient charts for direct and indirect patient care.
Assist in updating the EMR when records are received from other health care providers and offices.
Request medical records from other medical facilities.
Assist with scanning medical records.
Dispose of all PHI according to HIPAA guidelines.
Accurately use electronic databases.

PHONE CALLS:
Provide patient assistance during incoming phone calls.
Return patient phone calls in a timely manner per organization policy.
Leave messages as per HIPAA standards and guidelines.
Utilize the EMR to communicate patient needs to the HCP.
Create appropriate encounters in the EMR to document communication with the patient.

ADMINISTRATIVE FUNCTIONS:
Attend all staff meetings (monthly and as scheduled).
Assist in the preparation of clinical reports required by the clinic.
Develop a working knowledge and understanding of federal, state, and local…