Healthcare Technician

Company Overview

South Western Communications (SWC) is a trusted source for communication, physical security, and life safety solutions for Healthcare, Education, Detention, and Commercial customers. SWC employs a consultative approach to conduct an in‑depth needs analysis, enabling customers to fulfill their mission‑critical processes. The company continuously researches and selects only the best‑in‑class product collection, creating integrated solutions that meet customers’ goals and needs while ensuring satisfaction and flawless integration.

Title: Healthcare Technician

Reports to: Project Manager

Class: Full‑Time

Type: Hourly, Non‑Exempt

Job Code: Field Service Tech/Senior

EEO Category: Technicians

Responsible for the installation, troubleshooting, and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The technician ensures efficient and effective service to minimize downtime and maximize performance while communicating system performance to the customer.

• Responsible for the final hookup and programming of electronics equipment for new jobs
• Respond promptly to customer service‑related issues
• Test and document readings for customer’s systems
• Update customer files
• Troubleshoot and repair electronic components
• Handle on‑call duties on a regular scheduled basis
• Train and instruct the customer on proper use of the equipment
• Read and interpret wiring diagrams, schematics, and blueprints
• Operate test equipment:
  Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter
• Assist with preventive maintenance of customer equipment
• Accurately track time sheets, service/installation tickets, and inventory items
• Comply fully with company and customer safety programs
• Perform other duties as required or assigned by company management

The Systems Technician reports to the Project Manager. Secondary accountability is to other management team members, employees, and customers of the company.

A two‑year electronics degree or equivalent combination of education and 1–3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications is preferred. Cisco and Microsoft certifications are desirable.

• Minimum:
  High school graduate. Must read and write at basic English proficiency and compute basic math functions without difficulty. Ability to read CAD‑generated prints, building blueprints, and riser diagrams. Solid grasp of basic electronics/electrical theory—formal instruction preferred. Proficient with PC and capable of simple engineering and construction.
• Preferred:
  Associate degree in Electronics, IT, or Computer Programming; NSCA CEST Certification, NICET certification, RCDD, and factory training a plus.

Some out‑of‑town travel may be required.

• Excellent written and verbal communication skills
• Responsible, self‑motivated, self‑starter, personable, and well‑organized
• Superior customer service skills for internal and external customers
• Ability to manage multiple tasks simultaneously
• Strong interpersonal skills and ability to work with diverse groups
• Proficient with personal computers: MS Word, Excel, Access, PowerPoint, Outlook
• Demonstrated planning, organizing, and implementing skills for timely project completion
• Ability to handle stressful situations effectively
• Read and interpret general business documentation
• Valid and current driver’s license

• Stand, walk, climb, sit, and use hands and fingers
• Light lifting up to 50 lbs
• Reaching, grasping, and carrying activities required
• Moderate noise level in the work environment
• Occasional outdoor activities subject to seasonal temperature fluctuations

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time for any reason as outlined in the employee manual or other written agreement.