Technology Field Support Tech

This role is a hands‑on, onsite position focused on device imaging, hardware support, and asset management for a local office environment. Rather than traditional help desk or call‑center work, the emphasis is on preparing, repairing, tracking, and turning around end‑user devices (primarily Windows PCs and Macs) efficiently and accurately.

• Device Imaging & Preparation
  • Perform daily imaging and re‑imaging of Mac and Windows PC devices using established tools and procedures.
  • Work through existing imaging backlogs and support ongoing demand for device builds.
  • Configure systems for new hires, replacement units, and hardware refreshes.
• Break/Fix & Hardware Support
  • Provide hands‑on break/fix support for laptops, desktops, and common peripherals.
  • Triage and resolve routine hardware issues and basic software problems at the device level.
  • Coordinate warranty repairs and hardware replacements when required.
• Shipping, Receiving & Hardware Lifecycle
  • Manage incoming and outgoing hardware shipments, including labeling, logging, and staging devices.
  • Support hardware upgrades and reuse of equipment where appropriate.
  • Ensure returned equipment is wiped, re‑imaged, tested, and returned to inventory.
• Inventory & Asset Management
  • Record and track assets in an IT service management/asset tracking platform (e.g., Service Now or similar).
  • Maintain accurate and up‑to‑date inventory records; perform periodic physical counts.
  • Keep storage areas organized, clearly labeled, and ready for audits.
• Work closely with local and remote IT team members to support day‑to‑day operations.
• Provide in‑person support to internal users as needed; minimal phone‑based interaction.
• Follow defined workflows and document actions, status updates, and asset changes in the ITSM tool.

• Imaging
  
  Experience:
  
  Proven experience imaging and re‑imaging both Mac and Windows PC devices.
• Customer Service: Comfortable interacting face‑to‑face with internal users; professional, patient, and service‑focused demeanor.
• Process & Detail Orientation: Ability to follow standardized procedures, maintain accurate records, and work methodically.
• ITSM/Asset Tools: Experience with Service Now or a similar platform for asset tracking and record updates.
• Onsite Availability: Able to work fully onsite in Lenexa, KS, for the duration of the assignment.

• Background in IT support, desktop support, or field support.
• Familiarity with tools such as Active Directory, SCCM, and/or JAMF.
• Experience using multiple ticketing or IT service management systems.

• Communication: Clear, concise communication with users and teammates at varying technical levels.
• Teamwork: Collaborative approach and willingness to pitch