Director of Analytical Services

South Western Communications

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration.

At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Title: Director of Analytical Services
Reports To: Vice President of Quality and Customer Experience
Class: Full-Time
Type: Salaried, Exempt

The Director of Analytical Services will lead the creation and expansion of a new analytics department focused on strategy, governance, and delivery of analytical insights within our organization, serving healthcare, education, and B2B markets. This strategic role is responsible for developing actionable, scalable analytics solutions, with a strong focus on healthcare clients, including those using Rauland’s Responder platform. The Director will build and manage an analytics and business intelligence team, partnering with IT, Technical Services, Innovation, and other teams as needed, ensuring alignment of analytics initiatives with client and organizational objectives.

A critical responsibility of this role is to define and track key success metrics for both the department and client-facing solutions. The Director will also be expected to guide their team in navigating the complexities of external organizational structures to identify, engage, and align key stakeholders, to promote analytics initiatives that drive measurable value and sustained adoption, with executive sponsorship and defined escalation paths.

The Director will provide oversight and accountability for the quality and timely delivery of deliverables for projects and recurring service contracts. Additionally, they will provide analytical oversight and validation for internal and demo environments, in partnership with technical teams responsible for environment maintenance and operations used for testing and customer-facing demos.

• Department Leadership
  • Develop and execute a comprehensive plan for building the Analytical Services department, including organizational structure, resource allocation, and technology roadmap.
  • Lead recruitment, onboarding, and development of staffing model needed to obtain organizational objectives
  • Establish and regularly review department, project, and contract-level key performance indicators (KPIs) to ensure the department’s success is measurable, transparent, and actionable.
  • Demonstrate a commitment to a culture that embodies our core values and H3 Lean guiding principles, fostering innovation, service excellence, a commitment to people, and the communities we serve
  • Complete annual performance reviews and goal planning for direct reports.
  • Establish and update development plans for direct reports.
• Healthcare Analytics Leadership
  • Leverage deep healthcare industry experience to design and deliver analytics solutions tailored to healthcare environments.
  • Direct projects involving Rauland’s Responder platform, optimizing nurse call and patient engagement data to enhance clinical workflows and patient outcomes.
  • Ensure solutions comply with healthcare regulations (e.g., HIPAA) and best operational practices.
• Consultative Needs Assessment Program
  • Define, implement, and manage a program to provide consultative needs assessment services for clients seeking customized reporting and dashboard solutions.
  • Work closely with clients to understand their unique operational, clinical, and business requirements and provide customized solutions that also conform to the department's requirements for scalability and repeatability.
  • Guide clients in defining success metrics and outcome measures to ensure solutions are aligned with strategic goals.
  • Translate needs into actionable analytics projects, ensuring reporting and dashboard solutions are tailored, visual, and actionable.
  • Continuously refine consultative methodologies to maximize value and client satisfaction.
• Oversight of Service Deliverables
  • Provide oversight and quality assurance for all analytical service deliverables, ensuring timely and accurate completion for both project-based initiatives and ongoing recurring service contracts.
  • Coordinate cross-functional teams to meet client expectations and contractual obligations.
  • Monitor, report, and analyze performance metrics for all deliverables, leveraging these insights for continuous improvement.
  • Proactively resolve service issues to maintain high client satisfaction.
• Internal Environment Management
  • Oversee the analytics portion of internal environments, ensuring robust testing and…