Mac Support Technician; JAMF

Duration

6 months

We are seeking a Mac Support Technician with hands‑on JAMF experience to provide Tier 1 technical support for Mac devices and end users. This role is responsible for device deployment, troubleshooting, ticket management, and supporting day‑to‑day IT operations.

• Provide Tier 1 support for Mac hardware, macOS, software applications, connectivity, and peripherals
• Image, configure, and deploy Mac devices using JAMF
• Manage device inventory, policies, and updates in JAMF
• Perform password resets and assist users with MFA setup and troubleshooting
• Troubleshoot email, VPN, Wi‑Fi, and basic network connectivity issues
• Use Service Now (or similar ticketing system) to log, track, prioritize, and resolve incidents
• Escalate complex technical issues to Tier 2/Engineering teams as needed
• Coordinate warranty repairs, device replacements, and hardware upgrades
• Maintain documentation for common issues and solutions

• 1–3 years of IT support experience
• Strong hands‑on experience with Mac devices and macOS troubleshooting
• Experience using JAMF for device management and deployment
• Familiarity with ticketing systems (Service Now preferred)
• Experience supporting password resets and MFA authentication

• Troubleshoot
• Ticketing systems

• Bachelor’s degree or equivalent experience

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on‑demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.