Technology Field Support Tech; Gen

Technology Field Support Tech (Gen)

Duration: 6 months
Location: Lenexa, Kansas - 66219
Work Schedule: (8-5 M-F with a one hour lunch)

The Client is seeking a motivated and service-oriented IT – Technology Field Support Tech to join our onsite team in Lenexa, KS. As a Freelance IT Support Specialist I, you will provide essential technical support to end-users, manage inventory, and assist with basic troubleshooting for both Mac and PC environments. You will play a key role in ensuring smooth technology operations for our staff while maintaining high standards of customer service.

• Basic knowledge of PC and Mac troubleshooting, Active Directory, SCCM, and JAMF.
• Deliver excellent customer support in-person, over the phone, and in writing.
• Manage user expectations and de-escalate stressful situations professionally.

• Utilize Service Now for ticket updates, assignments, closures, sorting, and filtering.
• Prioritize and manage your ticket queue effectively.

• Provide Tier1 support for connectivity issues, peripherals, hardware/software break/fix scenarios.
• Handle password resets and multifactor authentication setup/reset.
• Triage and escalates complex issues appropriately via Slack channels, phone, or Service Now to the correct teams or team members.

• Perform basic asset inventory tasks including scanning hardware into inventory, arranging warranty repairs/replacements, imaging new machines (PC/Mac), cleaning/maintaining stock rooms, and conducting physical asset counts.

• Manage the shipping and receiving of hardware for new hires and break/fix replacements.

• Create clear process documentation as needed to support IT operations.

• Basic familiarity with PC/Mac troubleshooting;
  Active Directory; SCCM; JAMF preferred.
• Experience with Service Now or similar ticketing systems desired.
• Strong teamwork skills; ability to communicate clearly with users of varying technical backgrounds.
• Must be detail-oriented and organized in handling inventory and documentation tasks.

Technology Field Support Tech Gen
• Lenexa, KS, United States