Technology Field Support Tech; Gen

Job Title: IT – Technology Field Support Technician
Location: Lenexa, KS
Duration: 6 Months

We are seeking a motivated and service-oriented IT – Technology Field Support Technician to join our onsite team in Lenexa, KS. As a Freelance IT Support Specialist I, you will provide essential technical support to end-users, manage inventory, and assist with basic troubleshooting for both Mac and PC environments. You will play a key role in ensuring smooth technology operations for staff while maintaining high standards of customer service.

• Provide Tier 1 support for connectivity issues, peripherals, and hardware/software break-fix scenarios
• Troubleshoot PC and Mac environments
• Handle password resets and multi-factor authentication (MFA) setup/resets
• Escalate complex issues appropriately via Slack, phone, or Service Now

• Utilize Service Now for ticket updates, assignments, closures, sorting, and filtering
• Prioritize and manage ticket queue effectively

• Scan hardware into inventory systems
• Arrange warranty repairs and replacements
• Image new machines (PC/Mac)
• Maintain stock rooms and conduct physical asset counts

• Manage shipping and receiving of hardware for new hires and break/fix replacements

• Create and maintain clear process documentation to support IT operations

• Deliver excellent support in-person, over the phone, and in writing
• Manage user expectations and professionally de-escalate stressful situations

• Demonstrate willingness to learn internal IT processes and procedures

• Basic familiarity with PC/Mac troubleshooting
• Knowledge of Active Directory
• Experience with SCCM and JAMF preferred
• Experience with Service Now or similar ticketing systems desired
• Strong teamwork and communication skills
• Detail-oriented and organized, particularly with inventory and documentation tasks