Cash Operations Specialist

Summary

The Cash Operations Specialist coordinates the posting of ATM residual cash, cash replenishment, and cash deposit and adjustment transactions. This role balances related general ledger accounts and prepares required reconciliations. The position applies a working knowledge of ATM operations, supports operational efficiency through the use of robotic process automation (RPA) and partners with third‑party vendors to ensure effective cash operations. The Cash Operations Specialist is accountable for the timely and accurate completion of all assigned responsibilities.

• Perform timely and accurate daily balancing of ATM and ITM general ledger accounts.
• Ensure the accuracy of ATM/ITM general ledgers through the review and analysis of supporting reports.
• Reconcile the Interactive Teller (ITM) general ledger on a daily basis.
• Perform month‑end reconciliations and preparation of required documentation.
• Fulfill branch coin and currency sell/buy orders and ensure accurate entry of all related transactions.
• Using analytics, evaluate branch cash needs and process coin and currency orders accordingly.
• Coordinate the ordering of branch supplies, including coin and currency bags.
• Utilize data analytics to evaluate cash requirements and determine appropriate cash movement between central vaults to effectively fund machine and branch operations.
• Assess cash positioning across the branch and ATM/ITM network and provide recommendations to leadership to minimize idle cash while considering the cost of funds and service‑level requirements.
• Monitor RPA performance, identify exceptions or variances, and collaborate with appropriate teams to fine‑tune automated processes for improved efficiency and accuracy.
• Utilize multiple vendor portals and reports to research and resolve ATM/ITM discrepancies.
• Communicate clearly and professionally with vendors and branch teams regarding discrepancies, service issues, or transaction differences.
• Apply analytical skills to review ATM/ITM replenishment levels and adjust orders based on usage and operational needs.
• Analyze ATM/ITM fleet performance and utilization on an ongoing basis and provide data‑driven recommendations to leadership regarding necessary fleet changes.
• Assist with vendor management activities, including the setup of new services and processing service changes or cancellations.
• Identify opportunities to improve operational efficiency and effectiveness and provide recommendations to management.
• Assist in maintaining accurate, current, and well‑documented departmental procedures.
• Provide professional, courteous, and responsive service to internal staff, management, and external vendors.

Education and Experience Requirements:

• Bachelor's Degree preferred
  - Business, Finance, Accounting or related field
• 5 years of banking/credit union experience required

Required

Knowledge, Skills and Abilities:

• Self-starter and able to work with limited supervision.
• Ability to solve problems quickly and efficiently.
• Ability to think analytically, creatively and logically.
• Ability to manage multiple projects, objectives, and deadlines.
• 1 or more years proficient in Microsoft Word, Excel, Power Point
• Ability to learn and multiple vendor portals.
• Ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Knowledge of spreadsheet software and ability to use word processing software.