Customer Support Rep

Summary

The Customer Service Representative will engage in all customer service activities including responding to inquiries and handling complaints in a courteous and professional manner.

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Job Type

Full-time

The Customer Service Representative will engage in all customer service activities including responding to inquiries and handling complaints in a courteous and professional manner.

• Daily communication with customers regarding timelines, deliverables and all other customer service related topics.
• Process customer orders in the ERP system and confirm stock, provide price confirmation, delivery date, anticipated delays and any additional information needed by the customer for their production schedules.
• Managing discontinued items and holds are removed to ensure proper shipping.
• Receive customer complaints and coordinate product return/complaint resolution with the returns department.
• Answer incoming calls and address question or direct to responsible party
• Monitor order shipping times to ensure they are meeting the average turnaround time
• Locate order errors and contact the customer for clarification.
• Compile statistical analysis and prepare various reports as requested internally or by customers.
• Communicate new product offerings to select customers.
• Update inventory, new product builds, and SKU numbers on select customer’s site.
• Create new customer reports indicating pricing changes.
• Attend weekly rep calls and work directly with the clients on follow up activities.
• Manages stewardship on smaller accounts.
• Build rapport with customers to increase sales.

• Excellent verbal and written communication skills
• Must be detail oriented and have proven quality driven work habits
• Proficient in Microsoft Office Excel and Outlook
• Problem solving

• Bachelor’s Degree, strongly desired
• 1-3 years experience in business related customer service role

• Lenexa, KS

• 8:30am-5:00pm M-TH
• 8:30am-4:00pm F

Power Sales is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

Power Sales is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.