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Customer Success Mgr./ CSM

Head of Customer Experience & Journey Excellence

Job in Lenexa, Johnson County, Kansas, 66215, USA
Listing for: Consolidated Communications
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications provider is seeking a Director of Customer Experience to lead its Customer First transformation. This role involves ensuring every customer interaction reflects dedication to excellence and innovation. Responsibilities include managing customer journey frameworks, overseeing feedback programs, and advocating for customer needs at the executive level. The ideal candidate has substantial experience in customer's strategy roles within the internet service provider industry and demonstrates strong leadership abilities.
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