Customer Service Manager

Overview

The Industrial Fumigant Company (IFC), a division of the Rollins Corporation, has been a leading provider of Pest Management and Consultation Services to the Food and Commodity Industries for over 85 years!

Our Customer Service Manager position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics.

Your path to joining this great company and growing your career is only one click away!!

As a Customer Service Manager
, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has experience, that’s World Class. You will field incoming requests and product orders to service customers’ needs along with supplying technical documents for our customers and IFC service specialists.

• Competitive Salary
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• 401(k) matching
• Dental insurance
• Employee discounts
• Employee stock purchase plan
• Health insurance
• Life insurance
• Maternity leave
• Paid time off
• Tuition reimbursement
• Vision insurance

• Oversee and manage all areas of the customer service department.
• Manage customer service department teammates, including hiring decisions.
• Provide and oversee relations with customers and IFC teammates including taking orders, preparing quotes, and answering product and shipping questions.
• Process orders including entering, printing orders and bill of lading. Process invoices for product sales and export orders.
• Secure shipment quotes, spot quotes and transit times.
• Log orders and track shipments to ensure adequate delivery times for the customers.
• Identify, research, and resolve customer concerns and issues.
• Process required RMA’s.
• Establish new customers in the CRM system.
• Verify customer’s required pesticide use licensing and categories to the RUP Database.
• Maintain knowledge and management of various product stewardship requirements.
• Maintain and update License Database with accurate customer data.
• Verify Company Approval List for products against the APL Access Database
• Research information on products including calling vendors, manufacturers and locating specific parts, products or literature.
• Provide literature, catalogs, new customer packets and other special projects
• Track shipments and ensure on time delivery, including truck lines, UPS, Fed Ex and others.
• Secure the required freight and shipping quotes.
• Maintain/update customer records; customer typing and parent company in CRM.
• Maintain/update inventory items; verify descriptions and active codes.
• Maintain customer and system “by type” pricing.
• Conduct product sales reporting.
• Develop and maintain sales strategies for product and special sales programs.

• Manage Customer Service Department and teammates.
• Maintain Various Procurement Systems such as IBX, Ariba, Sterling, SDI and E-Buy.
• Maintain/update various databases and Excel Spreadsheets by updating the data/pricing.
• Verify and track orders from the procurement systems.
• Maintain and update the Company’s Website
  -Products and Catalog section with new content.
• Knowledge of Cloud CMS.
• Purchasing Back-up by verification of purchase requisitions, issue purchase orders to vendors.
• Verification of product availability from vendor, delivery time status and pricing.
• Process invoices from the vendors and send them to the accounts payable department.
• Creating various forms with the use of Adobe Pro Software.
• Performing data entries and Submitting information to the SharePoint Software.

• Founded in 1937, IFC has developed a market-leading reputation for providing consistent, reliable and high-quality service to our clients.
• IFC is a nationwide pest management firm specializing in the food industry.
• IFC is a leader in the Pest industry with financial stability.
• IFC is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Any combination of…