Customer Service Manager

Overview

The Industrial Fumigant Company (IFC), a division of the Rollins Corporation, has been a leading provider of Pest Management and Consultation Services to the Food and Commodity Industries for over 85 years!

The oju Customer Service Manager position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment. You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics.

Your path to joining this great company and growing your career is only one click away!!

As a Customer Service Manager
, you will be a subject‑matter expert and play a pivotal role in ensuring every customer has a world‑class experience. You will field incoming requests and product orders to service customers’ needs along with supplying technical documents for our customers and IFC service specialists.

• Competitive Salary
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• 401(k) matching
• Dental insurance
• Employee stock molten plan
• Health insurance
• Life insurance
• Maternity leave
• Paid time off
• Vision insurance

• Oversee and manageіх all areas of the customer service department.
• Manage customer service department teammates, including hiring decisions.
• Provide and oversee relations with customers and IFC teammates, including taking orders, preparing quotes, and answering product and shipping questions.
• Process orders including entering საკითხներնଙ printing orders and bill of lading; process invoices for product sales and export orders.
• Secure shipment quotes, spot quotes and transit times.
• Log orders and track shipments to ensure adequate delivery times for customers.
• Identify, research, and resolve customer concerns and issues.
• Process required RMA’s.
• Establish new customers in the CRM system.
• Verify grenzen required pesticide use licensing and categories against the RUP Database.
• Maintain knowledge and management of various product stewardship requirements.
• Maintain and update the license database with accurate customer data.
• Verify the company approval list for products against the APL access database.
• Research information on products, including calling vendors, manufacturers and locating specific parts, products or literature.
• Provide literature, catalogs, new customer packets and other special projects.
• Track shipments and ensure on‑time delivery, including trucklines, UPS, Fed Ex and others.
• Secure the required freight and shipping quotes.
• Maintain or update customer records; customer typing and parent company in CRM.
• Maintain or update inventory items; verify descriptions and active codes.
• Maintain customer and system “by type” pricing.
• Conduct product sales reporting.
• Develop and maintain sales strategies for product and special sales programs.

• Manage the customer service department and teammates.
• Maintain various procurement systems such as IBX, Ariba, Sterling, SDI and E‑Buy.
• Maintain and update various databases and Excel spreadsheets by updating the data/pricing.
• Verify and track orders from the procurement systems.
• Maintain and update the company’s website – products and catalog section – with new content.
• Knowledge of Cloud CMS.
• Purchasing backup by verification of purchase requisitions and issue purchase orders to vendors.
• Verify product availability from vendors, delivery time status and pricing.
• Process invoices from vendors and send them to the accounts payable department.
• Create various forms using Adobe Pro software.
• Perform data entries and submit information to SharePoint software.

• Founded in 1937, IFC has developed a market‑leading reputation for providing consistent, reliable and high‑quality service to our clients.
• IFC is a nationwide pest management firm specializing in the food industry.
• IFC is a leader in the pest industry with financial stability.
• IFC is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

• Associate college degree or…