Customer Service Representative

Job Title:
Office Administrative and Customer Support - Customer Service Representative

Location:

Lenexa KS
Duration: 12 Months+

Job Description:
o Answer 50 – 70 Inbound calls per day
o Make 60 – 80 Outbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
o Accurately identify and escalate AE/PQC to client within 1 business day
o Field caller complaints and escalate via the request for supervisor process
o Respond to sample accountability emails within 24 hours of receipt
o Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
o Data & Documentation management (DTP and  mailbox usage)
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure

Qualifications:
o High School graduate (some college preferred)
o 3-5 years customer service experience within a inbound call center environment
o Above average computer skills
o Exceptional written and verbal communications
Comments for Suppliers:
Need someone reliable and with some history of customer service.