Service Area Manager

Job Description

Why Join Us?

This role is built for professionals who want to be more than just a salesman—you’ll serve as a trusted advisor to customers and a key driver of business performance. As a Service Area Manager, you’ll work directly with customers to improve equipment uptime, reliability, and total cost of ownership while owning meaningful service revenue and growth for your region.

You’ll have the freedom to manage customer relationships end-to-end, the support of experienced technical and operational teams, and the visibility to see your recommendations translate into real, measurable customer outcomes.

· Make a real impact on customer performance, satisfaction, and long-term relationships

· Empowerment and trust to make decisions and execute service strategies

· Strong collaboration with service, sales, engineering, and operations teams

· Balanced role combining customer engagement, data analysis, and problem-solving

· Career growth opportunities into senior service or strategic account roles

· Incentives tied to customer outcomes and revenue growth

The Service Area Manager (SAM) delivers a high-quality customer experience by building and maintaining strong customer relationships and serving as a trusted advisor. The role provides performance insights, technical expertise, and practical recommendations to help customers achieve optimal uptime, reliability, and total cost of ownership.

The SAM is accountable for achieving regional service revenue, profitability, and growth targets while collaborating closely with internal teams to execute service sales and tactical plans. This role requires weekly regional travel (approximately 90%).

· Build and maintain strong customer relationships

· Drive customer satisfaction through improved uptime and reliability

· Analyze downtime, performance, and maintenance data

· Provide actionable recommendations to improve efficiency

· Apply preventive, predictive, and solution based maintenance principles

· Identify service and aftermarket sales opportunities

· Execute regional service sales plans

· Collaborate cross-functionally with internal teams

· Conduct customer performance reviews

· Travel weekly (approximately 90%), with occasional international travel

Bachelor’s degree in Engineering, Business, Operations, or a related field, or equivalent experience

3–5 years of experience in customer management, key account management, field service, or industrial services

· Experience improving equipment uptime and reliability

· Knowledge of preventive, predictive, and RCM maintenance

· Ability to analyze downtime and performance KPIs

· Service or aftermarket sales experience

· Strong customer relationship management skills

· CRM and service management system proficiency

· Excellent communication and problem-solving skills