CSR Materials Administrator​/Customer Service Administrator

Job Title

CSR Materials Administrator / Customer Service Administrator

Lenexa, KS 66219

6+ months

07:00am-3:30pm

$16-$18/hr. on W2

The CSR Materials Administrator is responsible for the safe handling and processing of aircraft materials and parts as required, regulatory requirements, and best practices.

• Process daily incoming goods and returns into Repair Center database and ERP systems.
• Identify log and track items that can't be inducted due to any discrepancies, paperwork, part number, serial number, RO's, missing in JDE etc.
• Communicate and coordinate with the internal and external customer for product returns/repair and receiving issues.
• Maintains delivery records for received products.
• Manage RAI activity, including communication and logging of AWBs and dates.
• Provide daily report-out of key metrics (grief units in house, units added, units cleared, top 5 customers, etc.).
• Partner with CS order administration focal to minimize units in grief and expedite clearance.
• Control and identification of units in grief.
• Additional tasks/ duties as assigned by logistics Manager.
• Daily cleaning organizing and general housekeeping of your own work area.
• File or scan file all related paperwork to process or close out repairs. Maintain/process paperwork and files per established company procedure.
• Establish and maintain effective working relationships and communications with customers, other employees, supervisors and managers.
• Maintains safe work environment according to all department procedures, federal and state regulations.

• Detail-Oriented.
• Strong computer skills.
• Strong Attention to detail, Accuracy with data entry, and an aptitude for organization.
• Strong communication skills.
• Excel, Outlook experience required;
  PowerPoint, Teams experience strongly preferred.
• Able to collaborate with customer service representatives, receiving/shipping personnel, and MRO leadership.
• Prior experience working in materials or customer service role.

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience OR In the absence of a HS diploma, GED or AA/AS degree, 4 years of relevant experience is required.
• Ability to multi-task, prioritizes, and manage time effectively.
• Must be authorized to work in the U.S. without sponsorship.