Specialist, Retail, Customer Service Rep

Brief Description

A Specialist’s main responsibility is providing superior customer service, facilitating efficient sales transactions, and general maintenance of the sales floor. Maintaining the standard of superior customer service with each interaction, educating customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction.

Specialists partner with leadership to ensure smooth daily operations based on the store schedule and operations, adhere to company policies and act with integrity under the direct supervision of the Store Management Team. In adherence to all compliance regulations governing the purchasing and selling of cannabis and non‑cannabis product, the Specialist will support all facets of policy and procedures and sales floor duties.

• Deliver a positive, friendly experience by engaging the customer through conversation and exceptional service.
• Enhance the store environment and atmosphere by focusing on customer interactions over tasks.
• Exhibit excellence floor presence by following customer standards, product placement and time management.
• Prioritize product knowledge as a main component of service and actively engage in all store trainings to ensure continued and ongoing education as it relates to product and service.
• Prioritize and communicate department insights to direct supervisor.
• Assist team to uphold company customer service standards.

• Work productively within the team and take initiative to work with others towards a common, collaborative goal.
• Actively seek out development opportunities to learn and grow.
• Assist in the training and development of peers.

• Lead with strong communication skills, both written and verbal.
• Possess excellent communication skills, effectively complete projects, and consistently follow up with tasks and service.
• Exhibit consistent professional communication, follow-through, and problem‑solving skills.
• Communicate store and company information/directives to peers when needed.
• Actively participate in daily department and store meetings.

• Assist the team in shipping and receiving processes and complete shipment turnaround process, as and when needed.
• Ensure that all tasks are completed and support that all backstock areas are clean and organized.
• Be proficient at all point of sales systems and operations to provide a seamless interaction for the customer while maintaining accuracy to adhere to all operational compliance and tasks.
• Ensure compliance with all BCC, State and City regulations.
• Ensure compliance with Company emergency and safety procedures to protect employees and customers from accidents and incidents.
• Support store goals by training in loss prevention awareness and overseeing adherence to loss prevention practices.
• Maintain regular attendance and punctuality.

• Ensure a neat, clean, and organized store environment.
• Exhibit excellent knowledge regarding current product and trend awareness.
• Support the store team by assisting in merchandising and display products as needed.

• Adapt to changes required by the business.
• Act professionally and with integrity, providing open, honest, and constructive feedback.
• Make fast, smart decisions, take initiative and calculated risks to improve personal and store performance.
• Accept responsibility for performance and ensure all commitments are met.
• Communicate effectively to all levels.
• Develop partnerships within the team to enable business success.
• Work well with others.

• Must be 21+ years old.
• Qualified candidates should have a minimum of 1‑year experience in customer service in a retail environment.
• Must pass a federal background check via Live Scan in certain markets.
• B.A. preferred, but experience is paramount.
• Experience working in a highly regulated business is desirable.
• Uses sound judgment when making decisions.
• Assumes other duties assigned by supervisor.
• Exhibits strong leadership skills among peers and have confidence communicating at the store level.
• Uphold excellent customer service skills…