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Supervisor - Cage
Job in
Lemoore, Kings County, California, 93245, USA
Listed on 2026-03-03
Listing for:
Tachi Palace Casino Resort
Full Time
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Responsible for supervising assigned cages and associates working in the Cage Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supervises Cage Cashiers, affirming that standard operating procedures are followed.
- Performs duties of Cage Cashier on the front line as needed.
- Monitor Cage Cashier arrival, departure, and break time to verify schedule adherence.
- Ensures integrity of the assets.
- Assures an optimal standard of internal and external guest service and resolves disputes.
- Evaluates associate's abilities on a timely basis in a fair and equitable manner through yearly evaluations as well as in Direct Report Meetings.
- Identifies, priorities and resolves problems occurring during the shift and communicates relevant information to management both written and verbally.
- Supervises one or more cage areas per shift, ensuring the Cage Cashiers have adequate cash supplies to service guests.
- Monitors and services the ATM/Ticket Redemption/Coin Machines, Automated Teller Unit, and Jackpot Machines on property to meet customer service needs.
- Enters data into Kiosk, Coin Machine, Automated Teller Unit, and Jackpot Excel Spreadsheets.
- Properly trains team members.
- Monitors associate's performance during their shift. Providing coaching and counseling when necessary.
- Complete and issue performance reviews.
- Any other duty as assigned.
- High school diploma or general education degree (GED) required.
- College degree preferred but not required.
- 1-2 years cash handling or accounting experience.
- 1-year supervisory experience.
- Any other duties as assign.
Approximate Hours: Full time
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