Desktop Support Engineer

Direct message the job poster from Tata Consultancy Services

Job Type: Permanent

Careers at TCS:
It means more

TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.

• Develop professional relationships with major accounts.
• Providing training to stakeholders on different systems
• Work with some of the brightest global minds in the industry.

• Win-10 Desktop and Laptop Build – Refurbishment, OS Installation, Application installation via Azure AD.
• Providing support for Desktop/Laptop in MMD infrastructure
• CMDB Management
• Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests.
• Hand hold customer in installation of any applications, 1st Level of support
  · Troubleshooting and resolving users’ desktop/laptop/tablets/phone issues remotely
  · Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system
• Management of End to End Infrastructure from Windows 10/11 Devices, Core Applications and management of these devices using the in-place backend infrastructure
• 1st Line Network Support
• User Account Creation and Support
• Microsoft Exchange Support
• Printer Support
• Antivirus Management
• Windows 10/11 Patch Deployment
• Creation and support of Meeting Rooms
• Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
• Troubleshooting O365 related issues
• Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
• Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
• Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
• Perform periodic audit and determine the operating effectiveness of the information security controls
• Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices moteur? (original: "or dispatch area of courier the devices to users home/other offices").
• Help creating technical documentation, reporting and manuals
• Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office
• Ready to travel across multiple locations within UK based on project requirement.

• Supporting WIN-7 and WIN-10 Onsite and Remote
• Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs
• Extensive knowledge of Desktop and Laptop Hardware and Software Management
• Hand-on experience with Windows, Tablets Device configuration and troubleshooting
• Working knowledge of O365 Products and Services
• Knowledge on Device Security and Antivirus Programs
• Should have ability to perform remote troubleshooting and guiding the users
• Should have good customer-oriented attitude
• Require good problem-solving skills
• Should have excellent communication skillsыйын
• Powershell Scripting knowledge
• Windows registery changes/update
• Extensive knowledge of Desktopিকা hardware installation and setup

• Proven experience in Desktop Site and Remote Support Role
• Extensive knowledge of Desktop and laptop Hardware and Software Management
• Hand-on experience with Windows, Tablets Device configuration and troubleshooting
• Working knowledge of O365 Products and Services
• Knowledge on Device Security and Antivirus Programs
• Should have ability to perform remote troubleshooting and guiding the users
• Should have good customer-oriented attitude
• Require good problem-solving skills
• Should have excellent communication skills
• Extensive knowledge of Desktop hardware installation and setup

TCS is consistently…