Head of Warehouse Operations

Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.

As we continue to scale across the UK and Europe (and further), we are looking for an experienced Head of Warehouse Operations to design, lead, and deliver our warehouse operations strategy across multiple Airbox Fulfilment sites.

This newly created role is a hands‑on senior leadership role for someone who thrives in complex, fast‑paced fulfilment environments and knows how to turn strategy into operational excellence. You will set the operational direction, build strong leadership teams, and ensure our warehouses consistently deliver for our clients, our people, and the business.

As Head of Warehouse Operations, you will have end‑to‑end accountability for our core warehouse functions, including Goods‑In, Inventory, Fulfilment, Rework, Returns, and Dispatch
, across one or more sites.

You will design scalable operating models, embed performance discipline, and lead high‑performing teams to deliver exceptional service, operational efficiency, and safe, compliant workplaces
. Working closely with the SLT, you will play a critical role in shaping future capacity, automation, and growth plans for Airbox.

This role is ideal for a senior operations leader who enjoys balancing long‑term strategy with day‑to‑day delivery
, and who is motivated by building strong teams, robust processes, and sustainable performance.

• ✅ Design and deliver the warehouse operations strategy aligned to Airbox’s growth plans
• ✅ Lead performance across all warehouse functions, optimising cost, quality, and service
• ✅ Partner with the SLT on capacity planning, site scaling, automation, and investment decisions
• ✅ Champion a data‑led culture with clear KPIs, accountability, and continuous improvement

• ✅ Build, lead, and develop a strong operational leadership team across sites
• ✅ Ensure effective workforce planning, succession planning, and capability development
• ✅ Embed a positive, fair, and high‑performance culture aligned to Airbox values
• ✅ Set clear expectations and role‑model consistent leadership behaviours

• ✅ Establish and maintain client SLAs, KPIs, and service standards across operations
• ✅ Lead proactive issue resolution, escalation management, and service recovery
• ✅ Collaborate with Client Services, Implementation, and Commercial teams on complex solutions
• ✅ Represent warehouse operations in client meetings, reviews, and senior forums
• ✅ Hold P&L accountability, ensuring delivery within agreed budgets
• ✅ Drive operational improvements through lean methods, automation, and technology
• ✅ Lead WMS enhancements, system integrations, and end‑to‑end process reviews
• ✅ Support peak, seasonal, and promotional planning across warehouse sites
• ✅ Facilitate cross‑functional working groups to pilot, explore, and embed improvements

• ✅ Ensure full compliance with H&S legislation and warehouse safety standards
• ✅ Lead risk assessments, audits, and continuous safety improvement initiatives
• ✅ Embed a safety‑first, compliant, and well‑maintained warehouse environment
• ✅ Maintain high standards in security, access control, and operational documentation

• ✔ 5+ years’ experience in a senior warehouse or fulfilment leadership role
• ✔ Background in 3PL, eCommerce, or…