Customer Service & Sales Support Executive; German

Overview

Customer Service & Sales Support Executive (Fluent German & English)

Locations:
Peterhead, Scotland OR Leighton Buzzard, England

Full Time | Monday-Friday

£35,000 + Performance Bonuses

We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.

The role is heavily focused on customer service. You will support German-speaking customers and the field sales team by managing incoming calls and emails, processing orders efficiently, following up quotations, and providing essential support to field-based sales representatives in Germany and surrounding regions. You will help ensure customers receive fast, accurate, and professional service at every stage of their journey. Ideally, you will be available to start at 7:30am (Monday-Friday);

however, flexibility can be discussed.

• Handle incoming customer queries via phone and email in German and English
• Process orders accurately and promptly
• Send confirmations and resolve issues same day wherever possible
• Follow up on outstanding quotations to support order conversion
• Support field sales representatives with administrative and customer support tasks
• Update and maintain CRM systems
• Assist with customer account set-up
• Work closely with Operations to ensure smooth fulfilment

• Fluent German & English (written and spoken)
• Proven customer service experience
• Experience supporting sales teams or processing orders
• Strong organisational and prioritisation skills
• Professional, adaptable, and self-motivated
• Confident using MS Office and CRM systems
• Strong communication skills and attention to detail

• All customer queries responded to same day
• Orders received by 4pm processed by end of day
• Effective follow-up of quotations to support sales growth

• £35,000 depending on experience
• Performance-based bonuses
• Growing international business with real career opportunity
• Supportive and collaborative team culture
• A role where customer service truly matters