Triage Caseworker

Overview

Catch
22 is a modern and progressive employer with 1,300 colleagues and 300 volunteers who work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. In Justice, the service works with young people and adults in custody and in the community, providing offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Victim First is a free and confidential service for victims and witnesses of crime across Leicester, Leicestershire and Rutland, aiming to help them be resilient and cope with crime and anti-social behaviour through victim-centred support from local services, families and communities.

As a Triage Caseworker, you will offer support to all victims and witnesses referred to the service (including self-referrals). You will provide information about the service and one-off emotional and/or practical support. You will build and sustain high-quality relationships with victims, offering practical and emotional support that builds confidence and trust. You will collaborate with a wide range of agencies to ensure a robust referral pathway and empower victims to feel supported and informed about their support journey.

You will be a passionate and experienced Caseworker with an understanding of the needs of victims and witnesses and how the Victim Service can address those needs.

• Provide a service to all victims and witnesses as appropriate.
• Manage a caseload of referred victims and witnesses.
• Access and guide victims and witnesses through administrative information and advice, including the use of a web-based information tool.
• Work as part of a Victim Service team to ensure the delivery of high-quality restorative justice.
• Provide information and explain the process and principles of restorative justice to identifiable victims of crime and offenders in the community and in custody.
• Have a broad understanding of criminal justice processes and advise victims on matters such as victim–witness statements, court proceedings, and wider criminal justice system procedures.

As a Triage Caseworker, you will contact all referred victims and witnesses in the first instance. You will provide information about the service and one-off emotional and/or practical support. You will build and sustain high-quality relationships with victims and empower them to feel supported and informed of their support journey. You will work collaboratively with a wide range of agencies to ensure a robust referral pathway in place.

You will be a passionate and experienced Caseworker who demonstrates an understanding and commitment to the needs of victims and witnesses and how the Victim Service can address those needs.

• A confident, professional, and creative individual with a can-do approach.
• Responsive to pressure and change – flexible and adaptable to sustain performance.
• Ability to build and manage relationships, share knowledge and skills to deliver shared goals.
• Work collaboratively across Catch
  22 to utilise our skills and experience.
• Excellent communication skills with the ability to influence key stakeholders and maintain confidentiality at all times.

Important information about this opportunity: review the

Job Description and Person Specification to find out more. For questions about the role or recruitment process, contact the stated email address. Additional requirements include: NPPV checks require the post-holder to have lived in the UK for the past 3 years with a few exceptions. Caseworkers must be available to work between 9am and 6pm, Monday to Saturday.

Contract:

Fixed term – 12 months.

Hours:

Full time, 37.5 hours per week. Salary: £25,585 per annum.

Location:

Victim First, Leicestershire Police Headquarters, St Johns, Enderby, Leicestershire, LE19 2BX
. Screening:
Enhanced DBS check, police vetting check, and Right to Work in the UK. Catch
22 does not currently sponsor visas. Proactive Recruitment Strategy: building a pool of pre-cleared candidates for future vacancies with pre-employment checks.

To Apply:

submit your CV and cover letter, plus completed screening questions and expression of interest. Catch
22’s Commitment to Ban the Box: we do not ask candidates to disclose criminal convictions at the application stage. We invite disclosures at interview and encourage them at the offer stage. Catch
22 Justice requests no contact from agencies or media sales. Benefits / Apply for Opportunities / Recruitment Policy / Set up Job Alerts. Safeguarding commitment:
Catch
22 is committed to rigorous safeguarding and safer recruitment practices.