Triage Caseworker

At Catch
22 , we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

InJustice , wework with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, veterans in custody, victim services, gangs work and youth justice.

Commissioned by Leicestershire Police and Crime Commissioner (PCC),Victim First is a free and confidential service available to all victims and witnessesof crime across Leicester, Leicestershire and Rutland. The service supports victims and witnesses to be resilient and in doing so are less likely to be re-victimised; empowered to cope and recover from crime and anti-social behaviour by timely and effective victim-centred support from local services, families and communities.

As a Triage Caseworker, you will be offering support to all victims and witnesses of crime that are referred into the service (this includes self-referrals). You will provide victims and witness with information about the service, and provide one-off support (emotional and/or practical). You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust.

You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place. You will inform, consult and empower victims to feel supported and informed about their support journey.

You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs.

As a Triage Caseworker, your main accountabilities will include:

• To provide a service to all victims and witnesses as appropriate.
• To manage a caseload of referred victims and witnesses.
• To access and guide victims and witnesses through administrative information and advice package including the use of a web-based information tool to inform victims at each stage
• To work as part of a Victim Service team to ensure the delivery of high-quality restorative justice
• To provide information and explain the process and principles of restorative justice to identifiable victims of crime and offenders in the community and in custody.
• To have a broad and competent understanding of criminal justice processes including the ability to advise and guide victims in such matters including victim witness statements, court proceedings and wider criminal justice system procedures.

As a Triage Caseworker, you will contact to all referred victims and witnesses in the first instance. You will provide victims and witness with information about the service, and provide one-off support (emotional and/or practical). You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust. You will inform, consult and empower victims to feel supported and informed of their support journey.

You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place.

You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs.

Good will look like the following:

• A confident, professional, and creative individual with a ‘can-do’ approach
• Responsive to pressure and change – flexible and adaptable to sustain performance.
• Ability to build and manage relationships, share knowledge and skills to deliver shared goals
• Working collaboratively across the whole of Catch
  22 to ensure we make best use of our wealth of skills and experience.
• Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.

Important information about this opportunity

Additional Requirements: The NPPV (non-police personnel vetting) check requires that the…