Healthcare Security Officer

Healthcare Security Officer

The closing date is 22 January 2026

Please note:
Previous applicants need not apply.

Do you have experience or qualifications in Security or Healthcare? Are you looking for opportunities to develop your skills further? Join the UHL Healthcare Security Team today to make a difference and grow with us!

The University Hospitals of Leicester are recruiting full‑time Healthcare Security officers to join the busy team based at the University Hospitals of Leicester.

If you enjoy working with people, have a healthcare background, and wish to make a difference at UHL, please consider a role in the healthcare security officer sector. We are seeking security officers with a caring nature, capable of managing altered behaviours and de‑escalating agitated individuals.

The hours of work are 12‑hour shift patterns, covering days and nights across the three sites:
Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital. Full training will be provided.

The post holder will be part of a 10‑person team at the LRI and a 3‑person team at the GGH & LGH, providing 24‑hour security cover, a high‑profile visible service, and effective protection to patients, visitors and staff. The service protects University Hospitals of Leicester property against theft, vandalism and secures all buildings within the site.

Key Responsibilities

• Record all security incidents and complete all appropriate documentation by means of computer and/or written paperwork.
• Ensure consistently high standards of customer service within the security service.
• Respond to challenging/traumatic security incidents and provide a first‑line quick and immediate response to distressed, violent and aggressive persons, including mental health patients.
• Monitor CCTV in compliance with the Data Protection Act 1998 and UHL policy.
• Maintain a visible presence throughout all areas of the hospital to deliver a polite, efficient and compassionate service.
• Arm and disarm intruder alarms, monitor and report critical and medical alarms and alert relevant staff to emergency situations, and take a leading role in fire alarm procedures.
• Communicate with patients, visitors and staff, passing routine information (e.g., giving directions) and receiving instructions.
• Deal directly with individuals disclosing complex, sensitive and contentious information, using empathy and persuasive skills to achieve a positive outcome.
• Assist with the detainment of patients against their will in accordance with clinical guidance and legal requirements.
• Use physical intervention skills where necessary, adapting quickly to circumstances and deciding between enforcement and empathy.

Person Specification Training & Qualifications

• Good spoken and written English
• Good reading and writing skills, overall standard of education
• Understanding of Health and Safety
• Valid UK manual driving licence
• SIA licence (Security Industry Standard) or equivalent formal training

Experience

• Knowledge of NHS services
• Experience working within a team
• Experience working to specific contract terms

Communication and Relationship Skills

• Positive, proactive approach to managing challenging and aggressive behaviours
• Professional and empathetic approach to people
• Use of communication equipment, including telephone and two‑way radio
• Calm and friendly under pressure; ability to work with clinical colleagues and external organisations such as the Police and Ambulance services

Analytical and Judgement Skills

• Use monitoring systems for security
• Analyse information during day‑to‑day work; question individuals to establish facts and produce report writing

Skills

• Forward thinking
• Good standard of verbal communication (customer focused)
• Customer care
• People skills evidence
• Logistical background

Planning and Organisation Skills

• Understanding of prioritising tasks
• Working in a hospital environment

Physical Skills

• Must undertake Physical Skills Intervention training package
• Monitor security systems via VDU systems
• Patrol internal and external hospital sites; restrain violent and aggressive people
• Previous physical skills training

Equality, Diversity and Inclusion

• Commitment to treating all individuals with dignity and respect appropriate to their needs

Other Requirements Specific to the Role

• Tidy and professional appearance, conscientious, hardworking and dedicated
• Reliable and flexible
• Maintain general alertness during the shift and respond to violent/sensitive situations, communicating with distressed people and complex scenarios

Commitment to Trust Values and Behaviours

• Demonstrate behaviours consistent with the Trust's Values and Behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

#J-18808-Ljbffr