Security Officer

Job Overview

Security Officer role at Mitie Cleaning & Hygiene Services

To protect our customers' property, people, and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes.

Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreements for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

To undertake additional training to ensure continuous self‑development.

This role is a mixture of days, nights, and weekends. A full driver's licence and own transport are essential.

• Ensure compliance with all policy, legal, and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively review the Assignment Instructions, familiarise yourself with any changes, and suggest amendments to improve or enhance the current level of service.
• Maintain compliance with industry and statutory legislation (front‑line licence in Security Guarding or Door Supervision, CCTV PSS SIA Licence). Renew licences 16 weeks before expiry.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work systematically, methodically, and orderly.

• Fully and satisfactorily complete all required competency training.
• Undergo additional training to ensure continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Renew your licence 16 weeks before expiry.

• Identify and immediately report any health & safety hazards or potential hazards on site.
• Stay alert to threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss, or damage.
• Use common sense and initiative by immediately involving others if a situation appears threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete accurate, detailed notebook entries as soon as possible after any incident, aiding the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• Call emergency services and the Communication Centre to report all incidents.

• Previous security experience.
• SIA License.
• SC Clearance desirable.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. You will have access to a virtual GP, financial well‑being assistance through our Salary Finance scheme, and the opportunity to customise your benefits via the Choices platform (dental insurance, dining cards, coffee clubs, technology products, high street discounts, cycle‑to‑work scheme, etc.).

Life cover (greater of your equivalent annual salary or a minimum of £10,000) and a save‑as‑you‑earn scheme are also available. Additional benefits include the Mitie Matching Share Plan, Mitie Stars recognition with cash prizes, and a top prize of £10,000.

We are committed to an inclusive and accessible recruitment process. If you have a disability or long‑term condition and require reasonable adjustments, please let us know by emailing at

Apply now and become part of a diverse community where your contributions are recognized and your career can evolve.