Sales Service Engineer

Overview

TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strength. At TOMRA, we want people to
innovate
, show
passion
in their work and be
responsible
. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Join the resource revolution!

Job Description

As a Service Sales Engineer, you are responsible for driving service-related revenue growth by promoting and selling technical projects, upgrades, and care plans to TOMRA Food’s existing customer base. The role focuses on market development across the UK and Scandinavia, covering all TOMRA Food platforms and applications.

This position requires a strong blend of technical knowledge and commercial acumen. The Service Sales Engineer will work independently to identify, develop, and close opportunities, while collaborating closely with the regional Service and Sales teams to deliver against revenue targets and strengthen long-term customer relationships. You will also act as a main collaborator to TOMRA’s Global Services organisation to develop and prioritise future offerings to our customers.

The main responsibilities of a Service Sales Engineer include:

• Sales & Market Development
• Proactively identify, develop, and close service sales opportunities within the existing customer base, including upgrades, retrofits, technical projects, and care plans.
• Drive market development across the UK and Scandinavia region for all TOMRA Food platforms and applications.
• Build and manage a healthy opportunity pipeline to consistently deliver against regional revenue targets.
• Apply value-based selling principles to clearly articulate the technical and financial benefits of TOMRA service solutions.
• Lead negotiations and commercial discussions to secure profitable agreements.

• Technical & Commercial Engagement
• Act as a trusted technical advisor towards our customers, understanding their processes, challenges, and operational goals.
• Develop and present technical proposals, quotations, and business cases tailored to customer needs.
• Leverage in-depth product and application knowledge to support complex technical discussions.
• Collaborate with internal technical experts as needed to ensure robust and competitive solutions.

• Collaboration & Internal Alignment
• Work closely with the Regional Service Manager to align priorities, strategy, and forecasts.
• Collaborate with the Sales team & regional agents to ensure alignment between capital equipment sales and service opportunities.
• Coordinate with service delivery teams to ensure sold solutions are feasible, well-defined, and successfully executed.
• Provide regular updates on pipeline, forecasts, and market intelligence
• Act as a key point of contact for service-related commercial discussions within the region.

About you:

• 3+ years industry experience of relevant experience in technical sales, service sales, applications engineering, or a customer facing technical role within an industrial or food processing environment is strongly preferred.
• Alternatively, this role may suit a candidate currently working in a technical position (e.g. Field Service Engineer, Applications Engineer) who demonstrates strong commercial awareness and a clear motivation to develop into a service sales role.
• Proven ability (or strong potential) to identify opportunities, engage customers, and contribute to revenue growth.
• Experience with complex technical products or systems, and the ability to understand and communicate technical value to customers.
• Formal education (e.g. engineering or technical qualification) is beneficial but not essential; practical experience and the right mindset are considered more important.
• Knowledge of TOMRA Food systems, platforms, or applications is a significant advantage.
• Travel across the EMEA North region, predominantly UK & Scandinavia
• Must have a driving license and a valid passport.

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.