Internal Sales Representative - Builders Merchant

Position: Internal Sales Representative - Builders Merchant (Permanent)
Location: Enderby

Our client is a well-established and respected builders' merchant, providing high-quality civils & drainage, building materials and supplies to trade professionals and DIY customers. With a commitment to excellent customer service and product expertise, they pride themselves on delivering the best solutions for their customers' needs.

What’s on offer:

Salary up to £35,000
Opportunities for career development and training.
Company pension scheme.
Employee discounts on products.
Supportive and friendly working environment.

Role Overview

We are looking for a dynamic and motivated Internal Sale Representative
This role is crucial in ensuring excellent customer service and driving sales growth by building strong relationships with trade and retail customers.
You will be responsible for handling customer enquiries, processing orders and proactively identifying sales opportunities.

Key Responsibilities:

Develop and maintain relationships with customers, ensuring their needs are met efficiently.
Process customer orders via phone, email and in person.
Proactively seek new business opportunities and follow up on leads.
Prepare and provide customer quotations, ensuring competitive pricing.
Collaborate with other departments, such as the warehouse and transport teams, to ensure smooth order fulfilment.
Keep up to date with product knowledge and industry trends.
Achieve and exceed sales targets and KPIs.
Handle customer queries and resolve any issues in a professional manner.
Skills & Experience Required

Previous experience selling building supplies
Strong communication and negotiation skills.
Excellent customer service skills with a proactive approach to sales.
Ability to work in a fast-paced environment and manage multiple tasks.
A good understanding of building materials and their applications.
A positive, team-oriented attitude with a willingness to learn.
If you are a driven and customer-focused individual with a passion for sales, we would love to hear from you