Customer Consultant

Customer Consultant

Join to apply for the Customer Consultant role at Body Shop (The)

The Body Shop was founded in 1976 by Anita Roddick with a vision to apply business as a force for good. Over 40 years later we remain pioneers of cruelty‑free beauty, creating ethical products that empower people and enrich our planet. We stay true to our activist roots, never afraid to stand up and speak the truth and always doing things a little differently.

As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins and proactively engage with customers to help them experience a range that suits their preferences and lifestyle.

• Learn and understand our products – natural ingredients sourced ethically through Community Trade programmes. We sell more than a routine; we help build better lives for communities.
• Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will delight them.
• Support the store management team in driving sales and profit through exceptional customer service.

• Interest in connecting with customers to drive engagement.
• Open availability for evening, weekend, and holiday shifts.

• Comprehensive onboarding in your new position.
• Training hours for you & your team as needed.
• A 50% discount on regular products & 30% on gifts.
• Free access to new product launches.
• Volunteer time for causes you care about.
• Connections with community partners to drive local activism.
• Individual coloured apron choice – no strict uniform.
• Opportunities to grow within the brand.
• Support to be exactly who you are – you can join any/all of The Body Shop’s Inclusion & Belonging Networks (e.g., Together Pride, SEEN Ethnicity, GOFar Gender, This Ability Disability Network).

Collaborative Skills, Personal Conduct, Commerciality, Purpose.

• Entry level

• Full-time

• Customer Service

• Administrative and Support Services