Volunteer; Breakfast Drop-In

Closing Date: 31/01/2026

Location/Division: Y Support

We are delighted to present our new volunteer opportunity for 2025, helping to create a warm start to the day for people who need it most

Our warm welcome volunteer plays a key part in helping to create a calm, friendly and welcoming space at the YASC breakfast drop-in service. You’ll be offering a warm smile, hot food and drink, and an important sense of stability to people who are experiencing homelessness, rough sleeping or are vulnerably housed.

7.30 am – 10/10.30am, 2-3 Hours weekly/fortnightly depending on availability – we are flexible and grateful for any time you can give

Leicester City Centre

Interviews will take place for this role as suitable applications are received and the role may close before the closing date upon a successful candidate being appointed.

• Creating a warm, welcoming atmosphere for everyone who walks through the door in line with YMCA Leicestershire’s values
• Be a welcoming point of contact for our service users, staff, partner agencies and YASC visitors
• Assist in the preparation and serving of breakfast during the busy morning drop-in session – including hot and cold drinks, cereals and toast
• Helping to keep the space clean, calm and organised (wiping tables, washing up, clearing away)
• Supporting stock rotation and replenishing supplies
• Being a friendly point of contact and signposting service users to staff for advice and support
• Supporting occasional YASC events
• Be aware of emergency evacuation procedures (training provided)
• Maintain professional boundaries, ensure a high standard of customer service and modelling YASC values

YMCA Leicestershire takes very seriously its responsibilities to ensure that children and adults at risk are protected from harm. As a volunteer at YASC you will be required to undertake an enhanced DBS check. This will be funded by YMCA Leicestershire.

• The chance to make a meaningful difference to people’s mornings
• Experience in a supportive, welcoming team environment
• Skills in hospitality, communication and teamwork
• Confidence working in a community-focused setting
• Access to training
• A warm, inclusive culture – you’ll be part of something genuinely impactful

• Friendly and approachable communication
• Reliability and a willingness to help
• Calm and professional manner
• Ability to maintain confidentiality and professional boundaries
• Ability to work safely and respectfully
• Willingness to learn and be part of a team

• Experience of working within Homelessness and/or Housing would be an advantage
• Experience of working within a catering environment would be an advantage

YMCA Leicestershire is a leading youth‑homelessness charity working with vulnerable young people and adults across Leicester and Leicestershire.

YASC (Y Advice & Support Centre) is our drop‑in centre — open to anyone who is homeless, at risk of homelessness or vulnerably housed. It offers a safe, welcoming environment where people can access essentials like breakfast, toiletries, laundry, and clean clothes; make use of toilets, showers and telephone facilities; and access practical one‑to‑one advice and support. Through YASC we help people find suitable accommodation, access benefits, food banks or mental‑health and addiction support, and take first steps towards rebuilding their lives

• Make someone feel seen and respected
• Give them a moment of normality and comfort
• Help the team run an invaluable community service
• Contribute to the wider work of YMCA Leicestershire
• Every cup of tea, every warm hello, every tidy table counts

More information on YMCA Leicestershire, our volunteer charter, volunteer requirements and all our policies and procedures can be found within our volunteer handbook, which can be viewed by clicking the link below:

We are dedicated to upholding best practices to ensure the safety and well‑being of children, young people, and adults  goal is to create an environment free from harm and abuse. If harm or abuse is identified or suspected, YMCA…