Colleague Communication and Engagement Manager - Grid Partnership

About us

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Colleague, Communication and Engagement Manager and find your superpower.

National Grid is hiring a Colleague, Communication and Engagement Manager. This role is located in our Warwick, UK office, with travel to Birmingham once or twice a week and ad hoc travel to project team meetings across the UK.

The Strategic Infrastructure (SI) business unit was created to deliver major new infrastructure projects in the UK - projects that are essential to achieving our net zero goals and supporting the UK government’s ambition of 50GW of renewable energy by 2030.

To deliver the large onshore projects now underway, SI has formed long-term partnerships with several organisations through the Great Grid Partnership (GGP). This is a new enterprise model that will bring us together as one team for the next decade and beyond. Working as an integrated partnership, we will jointly deliver The Great Grid Upgrade.

Acting as a communication business partner to both the National Grid Onshore Director and the GGP Director/Executive team, you will be responsible for developing and delivering colleague communication and engagement strategies that bring The Great Grid Upgrade to life for colleagues in both the SI Onshore department and the GGP.

SI works closely with the Electricity Transmission business unit under a single NGET Ofgem licence. This role sits within the wider NGET Colleague Communication and Engagement team, with a dotted‑line reporting relationship to the GGP Director.

• Development, delivery and measurement of the GGP colleague communications and engagement strategy – uniting the partner organisations to deliver The Great Grid Upgrade.
• Work with the GGP senior Leadership team to build visibility and trust in the changes and new partnerships.
• Lead on crafting and managing clear, consistent, and compelling content that tells the GGP and Onshore stories through a range of internal channels.
• Partner with the People function to deliver clear, engaging communications that enhance the colleague experience, including supporting induction, the recognition scheme, and driving awareness and participation in engagement surveys.
• Develop and manage the use of innovative channels, events and technology to reach colleagues at all levels, including those in based in the field, providing the opportunity for two‑way conversations with colleagues and senior leaders.
• Bring The Great Grid Upgrade to life for all colleagues, at all levels, in all roles, with the creation of engaging, insightful, informative, and relevant multi‑channel content.
• Track and measure performance across content and channels.
• Provide communication and engagement counsel to the GGP and Onshore leadership and their teams.
• Work collaboratively with the SI Colleague Communication and Engagement Manager ensuring consistency of message, planning and delivery to support the development and delivery of strategic campaigns, projects, and announcements. Act as the conduit between the GGP, SI and National Grid to ensure there is a regular flow of communications in all directions.
• Work collaboratively with the SI Corporate Affairs team to ensure alignment with the media and external communications plan.
• Respond to operational incidents and issues, providing employee communications advice and counsel. Attend CART and SI’s silver commands when required, providing strategic and tactical employee communications advice. Take part in the crisis communications out of hours on call procedures when required providing strategic and tactical colleague communication advice.
• Provide timely, meaningful insight and data on colleague engagement to help the Onshore Director and the Enterprise Director understand colleague sentiment and inform communication planning.
• Work with the communication leads in the GGP partners to understand challenges and opportunities and to…