Practice Manager

We are seeking an experienced, motivated, and forward-thinking Practice Manager to lead a well-established rural dispensing practice in Worcestershire.

Supporting a patient population of approximately 6,000 (the majority being dispensing patients), you will work alongside the Partners to oversee the business, operational, financial and people management of the practice. This is an exciting opportunity for a dynamic leader who can drive performance, maintain compliance, and support service development within a collaborative and patient-focused environment.

As Practice Manager, you will be responsible for the overall day‑to‑day management and strategic direction of the practice.

• Oversee daily operations to ensure safe, efficient, and high‑quality service delivery
• Implement new ways of working in line with evolving NHS and patient needs
• Lead, recruit, and manage the practice team
• Conduct appraisals, manage performance, and oversee workforce planning
• Handle HR matters including disciplinaries and staff development
• Manage budgets and monitor financial performance
• Oversee payroll, VAT submissions, invoicing and financial reporting
• Work closely with accountants to ensure cost‑effective operations

• Ensure full compliance with CQC and NHS regulatory standards
• Maintain oversight of health & safety and GDPR requirements
• Lead quality improvement initiatives

• Represent the practice within the Primary Care Network and the Herefordshire & Worcestershire Integrated Care System
• Support long‑term strategic planning and growth

• Oversee practice IT systems and data security
• Ensure effective and efficient use of clinical systems and technology

• Proven experience in healthcare or practice management
• Strong leadership and organisational skills
• Financial management experience including budgeting
• Knowledge of healthcare compliance, CQC standards, GDPR and health & safety
• Experience managing staff within a healthcare or similar environment
• Ability to oversee and manage practice‑level IT systems
• Degree‑level education in healthcare, business or related field
• Qualifications in financial management or HR
• Experience working with NHS systems and contracts
• Experience managing patient feedback and service improvement initiatives