Operations Manager

The Old School Surgery is seeking to recruit an Operations Manager to support the effective organisation and development of services across the practice.

Working closely with the GP partners and finance manager, the Operations Manager will help oversee the operational running of the practice and support the work of departmental managers across administration, nursing and dispensary services.

The role focuses on ensuring teams work together effectively, processes are well organised and services are delivered in a way that supports both clinicians and patients.

We are a friendly, partner-led practice serving around 7,500 patients in Stoney Stanton and are continuing to strengthen our team structure to support high‑quality patient care and efficient service delivery.

The Operations Manager will play an important role in supporting collaboration across teams, developing operational processes and helping ensure the practice delivers a consistent and patient‑focused service.

This is an opportunity for someone who enjoys working across teams, improving systems and supporting a busy practice environment.

The Operations Manager will support the day‑to‑day operational organisation of the practice, helping ensure that services run efficiently and teams are supported in delivering high standards of patient care.

The role will work closely with departmental managers across the practice, including administration, nursing and dispensary services, helping ensure operational processes are organised and consistent.

The postholder will support the development of systems and processes that improve how teams work together and how services are delivered to patients.

Working alongside the GP partners and Finance Manager, the Operations Manager will also contribute to the ongoing development of the practice, helping ensure services remain organised, responsive and focused on patient needs.

The Old School Surgery is a friendly, partner‑led GP practice serving approximately 7,500 patients in Stoney Stanton, Leicestershire.

We pride ourselves on providing high‑quality patient care through strong teamwork and collaboration across the whole practice. Our multidisciplinary team includes GP partners, salaried GPs, practice nurses, healthcare assistants, patient coordinators, administrative staff and a dispensary team. We also work closely with a wider clinical team including clinical pharmacists, physiotherapists, a paramedic practitioner, midwife, mental health practitioners and social prescribers through our Primary Care Network.

We aim to provide a supportive working environment where staff feel valued and where teams work together to deliver excellent patient care.

Job summary

The Old School Surgery is seeking an experienced and motivated Operations Manager to provide operational leadership across the practice.

Reporting directly to the GP Partners, the Operations Manager will support the effective organisation and coordination of services across the practice and ensure that departmental teams work cohesively to deliver high‑quality, patient‑centred care.

The role provides leadership and management to departmental managers, helping ensure operational standards are maintained and that teams are working effectively together to exceed patient expectations.

This is a hands‑on leadership role, combining operational oversight with mentoring, coaching and practical support across the practice. The Operations Manager plays an important role in translating the ambitions of the partners into the daily functioning of the organisation.

About The Old School Surgery

The Old School Surgery is a partner‑led GP practice serving approximately 7,500 patients in Stoney Stanton, Leicestershire.

Our multidisciplinary team includes:

• GP Partners
• Practice Nurses
• Dispensary team
• Administrative and support staff

We also work closely with colleagues across our Primary Care Network, including clinical pharmacists, mental health practitioners and physiotherapists.

The practice is strengthening its internal structure to support clear communication, strong teamwork and proactive patient care across all departments.

We…