Highcross - Technical Services Manager

The purpose of the Technical Services Manager role is to provide technical expertise and inspirational leadership for all centre based technical requirements including reactive maintenance; planned maintenance; energy management and the life cycle maintenance programme for the centre.

The Technical Services Manager will be the site lead for Retail Delivery and Health and Safety Compliance, ensuring that the Centre, and all contractors working within the Scheme remain compliant with all statutory legislation and Centre policies and procedures.

Reporting to the Head of Operations with strong links to the Client, Savills and Senior Management at the centre and all departments and stakeholders within Highcross. To deliver key strategic objectives to ensure that the centre remains at peak operational performance across all hard services.

In addition, you will set performance targets across technical aspects including compliance and energy management, monitor and analysing results to achieve targets to drive operational improvement, always ensuring first class relationships and the delivery of exceptional customer service levels. Manage external audits and ensure remedial actions identified are completed in agreed time frames.

The technical services management role is responsible for legal compliance associated with building services systems at the centre. The role includes line management of the Technical Services team. Line management responsibilities include staff welfare and development. Completing regular performance reviews and identifying those with potential to develop further in the business. Ensure succession planning and PDPs are in place.

Fully manage business operational technology e.g., Building Management (BMS) and Computer Aided Facilities Management systems (CAFM) and ensure they are updated and operationally efficient. Carry out assurance checks via a formal PPM and communicate findings and remedial actions with the team, via monthly meetings with associated service partners and undertake monthly KPI scoring.

Manage the preparation and updating of maintenance records including asset register, operating and maintenance manuals and record drawings via the electronic document storage system and Computer Aided Facilities Management system (CAFM).

Ensure effective operational communication including meetings, handovers, and reporting.

Build and maintain effective working relationships with employees throughout the centre, occupiers, contractors, key contacts in the local community and key emergency services and be available and attend site as necessary in the event of any emergency work or call outs.

Work closely with the Client and their representatives and consultants. Facilitate access and provide asset information as required. Support their visits providing technical knowledge of the centre and location information for assets. Assist in the development of short term and long-term strategies for life cycle replacement.

Review the impact of plant selection on Environmental Social Governance (ESG) and Sustainability towards net zero carbon and be proactive in proposing energy saving initiatives and associated feasibility studies. Monitor monthly utilities consumption, generating reports with commentary on variances against budget.

Develop and manage the Technical Services department budgets and expenditure, ensuring correct costs are attributed to the service charge and car parks, delivering these in line with the Business Plan and allocated sums.

As the site lead for all large projects, you will work closely with Savills Property Management, Asset Management teams and their building surveyors to oversee all projects and provide technical support where required.

Support the client with all retail delivery projects, ensuring standards of quality are met and centre processes and procedures adhered to. Project management to include design, scope, communication, time and risk to close out representing Highcross in all project meetings as required.

Manage the onsite retail delivery process for all incoming occupiers, Ensuring the correct processes and procedures are followed.

Manage the maintenance and repair of the building and services, fabric, plant machinery, equipment and peripheral areas of the scheme.

Make recommendations to ensure optimum efficiency through regular reviews of key performance indicators.

Ensure regular inspections of the building, services and equipment are undertaken to determine the safety, optimum frequency for planned and periodic maintenance with indication of faults and provision of costs for budgetary purposes.

Responsible for managing the procurement and control of all parts and materials used by the Technical Services team.

Assist occupiers in the event of an emergency breakdown or malfunction which affects the safety of other retailers, the shopping centre and customers.

General maintenance of the centre is…