Community Team Manager

Service:
Community Services – Leicester

Hours per week:
Full-time, 36 hours per week

Salary: £30,000

Location:

Northwest England

We Change Lives (WCL) is seeking a passionate and motivated Community Team Manager to join our team. This is an exciting opportunity to take a leadership role in one of our community-based services, supporting colleagues and ensuring the highest quality of care and support for the people we serve.

As a Community Team Manager, you'll work under the direction of the Service Manager to oversee the day-to-day running of a designated branch of the service. You'll champion excellence, drive quality standards, and lead your team to deliver person-centred care that makes a real difference in people's lives.

• Leading and motivating a team of colleagues to deliver the highest standards of care.
• Supporting the Service Manager in developing the service, improving performance, and embedding WCL's values.
• Ensuring our colleagues are supported through effective supervision, training, and development.
• Building strong, positive relationships with the people we support, their families, and external stakeholders.
• Promoting independence, inclusion, and choice for the people we support.
• Taking responsibility for safeguarding, health and safety, and ensuring compliance with policies and legislation.
• Playing a key role in financial performance, rota planning, and service development.

Your leadership will directly impact the lives of the people we support, helping them achieve their goals, dreams, and aspirations.

• Welcome Bonus: £500 (not payable if we've paid a sponsorship or agency fee for your recruitment).
• Training & Development:
  Funded qualifications, including Level 2 and above, plus bonus payments for achievement.
• Health & Wellbeing Support: 24/7 access to a GP and wellbeing services.
• Blue Light Card:
  Free membership, unlocking discounts on shopping, childcare, and more.
• Enhancements:
  Additional pay for night shifts and double time at Christmas.
• Free Meals:
  For all staff working 12-hour shifts.
• Refer a Friend Scheme: £200 bonus for successful referrals.
• Ongoing Technological Advancements:
  Training and access to new systems, including care planning and rota apps.

• A Level 3 qualification in Health & Social Care (essential) - Level 5 is desirable.
• Experience in leading teams, managing change, and developing colleagues.
• Strong knowledge of care standards, safeguarding, and health & safety.
• Excellent leadership, communication, and interpersonal skills.
• A commitment to innovation, quality, and supporting people to live fulfilling lives.
• Flexibility to provide on‑call support as required.

Most importantly, you'll share our vision of empowering individuals, supporting colleagues, and making a lasting difference in the community.

Job Title:

Community Support Manager

Responsible to:
Service Manager

Responsible for:
Designated area of service colleagues

Job Summary:

To oversee day-to-day operational delivery of an allocated area of community services. To ensure high standards of care, manage colleagues effectively, support the development of the service and achieve quality, safeguarding and financial targets.

• Provide leadership and performance management
• Support service development and quality improvement
• Understand and help deliver the Service Development Plan
• Lead colleagues through changes
• Support service delivery

• Support recruitment, induction, development and retention
• Support staffing levels and skills mix
• Ensure supervision systems are effective
• Provide supervision and development
• Ensure strong communication across the team

• Follow financial procedures
• Support income targets, occupancy and resource management
• Ensure contract compliance
• Identify and support service development opportunities

• Maintain a caring, guideline‑aligned environment
• Maintain high care standards and clinical support
• Ensure views of people supported are sought
• Support complaints management
• Maintain strong community and family relationships
• Implement safeguarding procedures