Service Manager - General Surgery Job Leicester area,England UK,Management

Overview

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Detailed job description and main responsibilities

Leadership

To support the General Manager and deputise for them in their absence. To support a culture of strong visible leadership within the CMG, and an environment in which staff are valued and respected.
To assist the General Manager in the production of business plans.
To lead the production of service development plans in areas of responsibility.
Under the direction of the General Manager, to bring forward to the CMG Senior Management Team budget proposals to enable the delivery of service plans which reflect appropriate value for money.
To ensure that staff reporting to this post are valued, supported and clear on what is expected of them.
To ensure any areas of poor performance are quickly identified and plans put in place to resolve these in line with Trust policies.
To encourage the development of staff directly managed to their full potential through systematic individual performance development review and the establishment of personal development plans, reflecting the needs of the organisation and the individual.
To ensure that changes to workforce policies are implemented across the area and that this is done consistently.
To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.

Service Delivery

To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General.
To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes.
To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG, (and within and outside the Trust where).
To ensure effective systems of communication are in place and utilised.

Performance

To work in collaboration with all staff in the service to ensure that business plans are fulfilled and that there is adherence to budgets. To lead on or support new regional or local initiatives.
To analyse, monitor and manage patient activity and other service performance in a way that complies with national, regional or local standards and targets.
To monitor closely contracts and targets to enable proactive and timely actions, liaising with the General Manager as appropriate.
To produce reports on financial, contractual and performance data as necessary, including where relevant plans and trajectories to set out future expectations.
To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
To manage staff within service in such a way that contracts and targets are delivered.
To ensure that sickness absence for staff that report to this post is managed appropriately and in line with the Trust's Sickness Absence Policy.
To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions.
To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
To support the systems of incident reporting and education of staff following incidents and adverse events.

Job Details

Please see job description/person specification for full details on the role

Person specification

Training and Qualifications

Essential criteria

Educated to degree level or relevant experience
Knowledge of the NHS in the acute sector, including change management and workforce redesign
Knowledge on referral-to-treatment pathways and Cancer Pathways

Desirable criteria

Experience

Essential criteria

Minimum 2 years' experience in a management role, including direct line management of staff
Proven track record of performance measurement and management
Experience of working/managing waiting lists
Experience of delivering service change and improvement programmes

Desirable criteria

Experience working in an acute hospital trust
Experience of working with elective pathways
Experience of reporting on complex performance management information to senior management groups

Communication and relationship skills

Essential criteria

Desirable criteria

Ability to present complex data and information in a way which is easy to understand

Analytical and Judgement skills

Essential criteria

Desirable criteria


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