Head of IT

This is a genuine digital transformation leadership role, not a caretaker IT job.

You’re a senior technology leader who can set direction and deliver. Someone who sees digital as a commercial growth engine, not a support function.

We’re working with a rapidly scaling, multi-site, very consumer-facing organisation that’s investing heavily in technology, data and digital platforms to reshape customer experience, unlock growth, and simplify operations at scale.

You’ll own the end-to-end digital and technology strategy, spanning:

• Core business systems and integrations
• Data, insight and analytics
• Cyber security, risk and compliance
• Infrastructure, service delivery and suppliers

Fundamentally your remit is to create and develop a modern, secure, scalable digital ecosystem that drives customer revenue, retention and operational efficiency across a national estate.

• Defining and delivering a clear, commercially aligned digital and technology strategy
• Leading large-scale digital transformation programmes that materially improve customer experience
• Using data and digital products to increase sales, improve retention and reduce manual effort
• Leading and developing a senior, multi-disciplinary technology team (circa 50 people across digital, data, applications, infrastructure and security)
• Owning supplier strategy and commercial outcomes, not just contracts
• Partnering with operational and executive stakeholders to translate business problems into scalable technology solutions
• Managing OPEX and CAPEX with board-level accountability

• Proven leadership of IT and Digital functions in a complex, multi-site environment
• A track record of delivering digital change, not just designing PowerPoint strategies
• Experience with in B2C environment, or preferably organisations who have a subscription or membership type model
• Strong experience across digital platforms, applications, data, infrastructure and cyber security
• Confidence operating at board level, translating tech into commercial outcomes
• Deep understanding of supplier management, contracts and value delivery
• Experience operating within regulated or accredited environments (e.g. ISO
  27001, PCI, Cyber Essentials)
• Experience of working in retail, leisure or hospitality is very advantageous

• This role sits at the centre of growth strategy, not the edge of the org chart
• Genuine exec-level influence with the remit to modernise, simplify and scale
• A rare chance to reshape and enhance digital foundations across a national footprint