General Manager

General Manager – Leicester Tigers, Leicester

£60,000 + excellent benefits including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.

This is a high‑profile leadership opportunity to lead Levy’s food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. You will have full accountability for delivering a world‑class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces, working in close partnership with Leicester Tigers to enhance the club’s reputation for excellence on and off the pitch.

• Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy, translate strategic objectives into clear operational and commercial plans with measurable outcomes, and identify market trends and competitor activity.
• Support and deliver capital investment, refurbishment and concept development across the stadium estate.
• Take full ownership of all day‑to‑day food and beverage operations, including matchdays, non‑matchday events and conferences.
• Oversee a diverse portfolio of offers: retail concessions, bars, premium hospitality and bespoke event catering.
• Drive continuous improvement in quality, consistency, service standards and guest experience while ensuring brand standards are consistently delivered.
• Maintain full compliance with health & safety, food safety and legal requirements, and manage supplier and contractor relationships for value, quality and cost efficiency.
• Lead, inspire and develop a large team of permanent and casual colleagues, creating a high‑performance, guest‑focused culture aligned with Levy and Leicester Tigers values.
• Oversee workforce planning, recruitment, training and deployment to meet fluctuating event demands, embed performance management and succession planning frameworks, and champion engagement, wellbeing, recognition and inclusion with full HR and legal compliance.
• Hold full P&L accountability, deliver robust budgeting, forecasting and financial control, analyse trading performance and financial data to identify growth opportunities, and work with Levy’s culinary, commercial and marketing teams to drive product development and increase spend per head.

• Proven background in stadiums, arenas, major sporting venues or large live‑event environments.
• Strong commercial and financial acumen with demonstrable P&L accountability.
• Experienced in leading large, diverse teams, including permanent and casual work forces.
• Track record of delivering change, transformation and continuous improvement initiatives.
• Confident stakeholder manager with experience working with high‑profile clients.
• Excellent communication and influencing skills at all levels.
• Passionate about food, hospitality and delivering memorable guest experiences.
• Highly organised, adaptable and comfortable managing competing priorities in a fast‑paced environment.
• Resilient, solutions‑focused and calm under pressure.
• Flexible to work evenings, weekends and matchdays in line with the sporting calendar.

• Competitive salary with bonus and full company benefits.
• 23 days’ annual leave plus bank holidays, birthday off, and a holiday purchase scheme.
• Healthcare and wellbeing:
  Aviva Digicare, Medicash (dental, optical, therapy treatments).
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: 2 additional days leave after returning from maternity leave, day off for your baby’s first birthday, and enhanced family leave.
• Perks and discounts: shopping, entertainment and travel discounts, 20 % off Nuffield Health, 10 % off Pure Gym memberships.
• Financial wellbeing: pension scheme, life assurance, preferred rates on salary finance products.
• Development opportunities: professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.